Funeral Services Representative

4 days ago


Klang, Selangor, Malaysia Nirvana Asia Full time
Nirvana Asia Job Description

We are seeking a highly skilled Customer Service Executive/Assistant to join our team at Nirvana Asia.

Company Overview:

Nirvana Asia is a leading provider of funeral and burial services. Our company is committed to delivering exceptional customer service and support to our clients during their most difficult times.

Job Description:
  • Core Responsibilities:
  • Brief customers and agents on products and promotions, resolving complaints in a timely and professional manner.
  • Handle confirmation to purchase submissions, lot enquiries, reservations and confirmations, transfer and cancellation cases with utmost care and attention to detail.
  • Monitor and update customer database and zone plan for sold out lots to ensure seamless operations.
  • Issue temporary receipt and official receipt, as well as handover the daily sales collection to the Site Admin Department according to scheduled procedures.
  • Ensure all daily sales related documents are properly filed or documented to maintain organizational efficiency.
  • Key in deceased information into SCLC and compile relevant documents for submission to respective departments.
  • Update daily burial and urn or pedestal installation records, sold out lots, and customer database for management review and analysis.
  • Support front counter daily routine, including feedback on customer inquiries and picking up phone calls.
  • Liaise with respective sections or departments to settle all problems related to service and operation work.
  • Collaborate with service team colleagues and related departments to ensure smooth operation during the funeral procession and urn installation rite.
  • Perform any other duties assigned by the superior/management from time to time.
Required Skills and Qualifications:
  • Education: Applicants must possess at least SPM/Diploma in any field.
  • Work Experience: Minimum 2 years of working experience in Customer Service or Administrative field.
  • Language Skills: Mandarin/English required; multilingual skills are a strong advantage, particularly proficiency in Mandarin to effectively communicate with Mandarin-speaking clients and agents.
  • Soft Skills: Ability to work in a fast-paced environment, handle multiple tasks, and demonstrate discipline, maturity, positive thinking, and a friendly personality.
  • Technical Skills: Computer literate with good interpersonal skills.
  • Fresh Graduates Welcome: On-the-job training will be provided for fresh graduates who meet the minimum qualifications.
Benefits:
  • Full-time employment with regular working hours (Monday to Friday, 9:30am - 6:15pm).
  • Annual Increment and Performance Bonus.
  • EPF, SOCSO, and EIS applied.
  • Annual Leave and Medical Leave applicable.
  • Medical, Optical, and Dental claim.
  • Medical Checkup.
  • Insurance Coverage.
  • Festival Gift.
  • Training provided.


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