Customer Service Executive/Assistant
7 days ago
- Brief customers and agents on products and promotions and resolve complaints.
- Handle confirmation to purchase submissions, lot enquiries, reservations and confirmations, transfer and cancellation cases.
- Monitor and update customer database and zone plan for sold out lots.
- Issue temporary receipt and official receipt and handover the daily sales collection as per scheduled to Site Admin Department.
- Ensure that all daily sales related documents are properly filed or documented.
- Key in deceased information into SCLC and compilation of relevant documents for submission to respective departments.
- Update daily burial and urn or pedestal installation records, sold out lots and customer database for management review and analysis.
- Support front counter daily routine including feedback on customer inquiries and picking up phone calls.
- Liaise with respective sections or departments to settle all problems related to service and operation work.
- Full collaboration with service team colleagues and related departments to ensure smooth operation during the funeral procession and urn installation rite.
- Any other duties as assigned by the superior/management from time to time.
Job Requirement:
- Applicants must possess at least SPM/Diploma in any field.
- Minimum 2 years of working experience in Customer Service or Administrative field.
- Mandarin/English required. Multilingual skills are a strong advantage. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients and agents.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Discipline, maturity, positive thinking, and a friendly personality.
- Computer literate with good interpersonal skills.
- Fresh graduates are encouraged to apply. On-the-job training will be provided.
Job Type: Full-time
Work Location: Opposite of Southern Park
Working Hours:
- Monday to Friday (9.30am - 6.15pm)
- Annual Increment and Performance Bonus.
- EPF, SOCSO, and EIS applied.
- Annual Leave and Medical Leave are applicable.
- Medical, Optical, and Dental claim.
- Medical Checkup.
- Insurance Coverage.
- Festival Gift.
- Training provided.
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