Business Operations Improvement Lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Aon Hewitt Full time

We're looking for a highly skilled Senior Business Analyst / System Analyst to join our team in KL, Malaysia. As a member of our Online Benefit Solutions team, you will be responsible for providing strategic business analysis support to internal business stakeholders and clients.

Your key responsibilities will include analysing business needs, documenting client requirements, and delivering clear guidance and solutions to clients on the functionality, terminology, and standard operating procedures of the system.

You will work closely with internal team members to clarify requirements, communicate client expectations, and ensure a mutual understanding of requirements, processes, and service delivery. You will also be responsible for managing complex change requests during renewals and building strong relationships with internal and external stakeholders.

Duties and Responsibilities

  • Work with the development team to outline business requirements where new system features may be required based on client needs.
  • Collaborate and work across multi-disciplinary teams (locally, regionally, globally and externally) on assigned projects to achieve the best business outcomes.
  • Help to support and work on productivity efficiency and continuous improvements projects and initiatives across all assigned projects.


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