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Regional SaaS Implementation Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Anchanto Full time

The Regional SaaS Implementation Lead – APAC is responsible for overseeing the successful deployment and adoption of SaaS solutions across diverse industries in the Asia Pacific region. This role requires a strong leader who can manage a team of Implementation Consultants, work directly with enterprise clients, and adapt implementation strategies to suit local business cultures and regulations.

Key Responsibilities

  • Lead, mentor, and manage the APAC-based team of Implementation Consultants, ensuring regional execution excellence.
  • Develop and implement best practices for SaaS implementations and training programs, tailored to the APAC market.
  • Monitor team performance, customer satisfaction, and implementation KPIs, ensuring continuous improvement.
  • Adapt implementation methodologies and customer onboarding strategies to suit local business cultures and regulations across APAC countries.
  • Foster a high-performance culture and facilitate ongoing professional development for the team.

SaaS Product Implementation & Customer Onboarding

  • Oversee and execute end-to-end SaaS product implementations for mid-to-enterprise clients across APAC.
  • Work with customer stakeholders (including C-level executives, IT teams, and end-users) to gather business requirements and define implementation goals.
  • Manage system configurations, data migrations, API integrations, and third-party tool connections.
  • Ensure smooth go-live transitions and mitigate risks associated with system adoption.
  • Serve as an escalation point for complex technical and implementation challenges.

Customer Training & Enablement (APAC Focused)

  • Design and deliver localized training programs tailored to different markets within APAC.
  • Conduct live virtual and in-person training sessions, ensuring high engagement across different learning styles.
  • Develop and maintain regional training materials (videos, documentation, FAQs) customized for local regulatory and compliance considerations.
  • Gather customer feedback and continuously improve training approaches based on regional user needs.

Project & Stakeholder Management

  • Develop and maintain detailed project plans for multiple APAC customers, ensuring successful implementations.
  • Act as the primary point of contact for regional stakeholders, including enterprise customers, partners, and internal teams.
  • Coordinate across multiple time zones to align with global implementation teams.
  • Communicate project status, risks, and mitigation plans proactively.
  • Work with channel partners and resellers in APAC to ensure smooth SaaS deployments.