Account Expansion Expert
6 days ago
About Veeam
Veeam, a global leader in data protection and ransomware recovery, empowers organizations to bounce forward from data outages and losses. Our mission is to deliver radical resilience through data security, data recovery, and data freedom for hybrid cloud environments.
As a Customer Success Representative, you will play a critical role in achieving this mission by delivering exceptional customer experiences, driving revenue growth, and expanding existing relationships.
Responsibilities
- Manage annual pipelines, ensuring timely renewal and expansion goals are met.
- Engage customers proactively to educate them on new product features, additional products, and business outcomes.
- Cold call lapsed support customers to reactivate their subscriptions.
- Work cross-functionally to prepare enterprise renewals agreements, special terms, and create NSQ's.
- Negotiate complex offers internally and externally.
- Forecast business analysis and share insights.
- Assist customers with licensing transfers, support ticket assistance, and provide support to channel partners.
Requirements
- Minimum 2 years relevant work experience in sales, account management, or customer success.
- Proven track record of overachieving quota and KPIs.
- Strong communication skills, including executive-level influence.
- Exceptional organizational skills, prioritization, and multitasking.
- Ability to work in a fast-paced environment with high-energy motivation.
- Proficiency with SalesForce.com.
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