Client Success Leader

3 days ago


Subang Jaya, Selangor, Malaysia Ninja Van Full time

Ninja Van aims to revolutionise the logistics industry by harnessing technology to streamline processes and improve efficiency.

We strive to provide seamless delivery experiences that meet the evolving needs of our customers, leveraging innovative solutions such as algorithm-based optimisation and dynamic routing.

Job Responsibilities
  • Candidate must possess excellent interpersonal skills to build strong relationships with colleagues and clients.
Internal Customer Management
  • The role entails developing and implementing strategies to ensure client satisfaction, identifying areas for improvement, and analysing client behaviour patterns.
  • Collaborating with cross-functional teams to drive sales growth and expand market share.
Stakeholder Management
  • This position demands effective communication and leadership skills to motivate and guide the Client Success Specialist team.
  • Designing and implementing training programs to enhance sales competencies and drive business results.
Reporting
  • Providing insightful analysis and recommendations to inform business decisions, driving revenue growth and profitability.
  • Monitoring sales performance and identifying opportunities for improvement.


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