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Client Success Manager

2 weeks ago

Petaling Jaya, Selangor, Malaysia Lenovo Full time

Become a key player in Lenovo's mission to deliver Smarter Technology for All. As an Account Manager, you'll foster strong relationships with public & private educational institutions, driving business growth and customer satisfaction.

Responsibilities:

Client Relationships:

  • Build Long-Term Partnerships: Develop and maintain strong relationships with clients, ensuring mutual trust and respect.
  • Solution Deployment: Oversee the successful implementation of our products and services within client organizations.
  • Needs Analysis: Conduct thorough needs assessments and consultations with clients to tailor solutions that meet their specific educational goals and challenges.

Requirements:

  • Education: Bachelor's degree in IT, Business Administration, Marketing, or a related field.
  • Experience: Minimum of 3-5 years of experience in account management, sales, or client services, preferably within the education sector.
  • Knowledge: Strong understanding of the public & private education ecosystem, related IT solutions and business environment, including current trends, challenges, and regulatory requirements.
  • Skills: Excellent communication, negotiation, and interpersonal skills.