Quality Assurance Specialist

2 days ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time
Job Overview

We are seeking a Quality Assurance Specialist to join our team at Teleperformance. This is an exciting opportunity for a motivated individual who wants to make a real impact on our operations.

The successful candidate will be responsible for leading and managing a QA team, introducing and managing initiatives related to quality assurance audits, driving audit automation and efficiency, and effective client and program level engagements.

Key Responsibilities:
  • Develop and implement quality strategies to drive continuous improvement within the programs supported.
  • Collaborate with operations leaders to drive ops quality improvement and work towards business goals.
  • Actively use Lean Six Sigma in projects to completion and quantification of impact.
  • Work with Training using data analysis to identify areas of opportunities to introduce training or coaching to further improve quality in operations.


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