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Facilities and Administration Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

About Us

Trip.com Group is a leading global travel service provider, comprised of Trip.com, Ctrip, Skyscanner, and Qunar.

We have four Customer Service Centres for Trip.com in Japan, Korea, the UK, and the Philippines, offering 24/7 customer service in 19 languages.

Our diverse team of over 30,000 employees spans 30 countries, driving business growth and aiming to become the world's leading online travel brand.

Job Overview

This role is responsible for overseeing office operations, facilities, and vendor management, ensuring seamless administrative support for shift-based teams.

The ideal candidate will possess strong leadership, problem-solving, and independent working skills.

Key Responsibilities

  • Ensure daily office operations run smoothly, prioritizing maintenance, security, and workplace safety.
  • Effectively manage vendors and contractors, guaranteeing cost-effectiveness and high-quality services.
  • Sustain 24/7 shift-based teams, including customer service departments, ensuring uninterrupted facility operations.
  • Streamline administrative processes, create standard operating procedures, and implement best practices.
  • Collaborate with HR, IT, and Finance to enhance workplace efficiency.

Requirements for Success

  • 7+ years of experience in office administration, facilities management, and vendor coordination.
  • Proven track record of managing 24/7 shift operations.
  • Strong leadership, problem-solving, and communication skills.
  • Excellent negotiation and interpersonal skills.
  • Bonus points for experience in office expansions or relocations.

Join Our Team

At Trip.com Group, we empower you to reach your full potential and make a meaningful impact globally.

We foster an open and inclusive culture that supports our employees' personal and professional growth.

We value flexibility, creativity, and innovation, making us the perfect destination for ambitious professionals.