Efficiency Improvement Lead

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

The Efficiency Improvement Lead will be responsible for driving operational efficiency across the organization.

About the Role:
  • The successful candidate will have 3+ years of experience in Operations (E-commerce/Fintech/Customer Service) process improvement, with a strong background in analysis and problem-solving.
  • This role requires excellent communication and interpersonal skills, with a proven ability to work effectively with cross-functional teams.
Key Responsibilities:
  • Develop and implement effective solutions to improve operational efficiency
  • Collaborate with technology teams to automate processes and reduce manual effort
  • Provide training and support to teams to ensure effective change management
Requirements:
  • Bachelor's degree in a related field or equivalent work experience
  • 3+ years of experience in Operations (E-commerce/Fintech/Customer Service) process improvement
  • Strong analytical and problem-solving skills


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