SOP Development and Training Associate
4 days ago
This role focuses on process improvement, SOP development, and training. The ideal candidate will have a strong background in process management and excellent communication skills.
Key Responsibilities:
- Develop and implement SOPs to standardize business processes.
- Design and deliver training programs to improve employee skills and knowledge.
- Conduct regular audits to identify areas for process improvements.
- Collaborate with cross-functional teams to drive process improvements and cost optimization.
- Stay up-to-date with industry trends and best practices in process management and training.
Requirements:
- Bachelor's degree in any field or equivalent.
- At least 2 years of experience in a call centre environment or the service sector.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
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