SOP Development and Training Associate

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full time
Role Overview

This role focuses on process improvement, SOP development, and training. The ideal candidate will have a strong background in process management and excellent communication skills.

Key Responsibilities:

  • Develop and implement SOPs to standardize business processes.
  • Design and deliver training programs to improve employee skills and knowledge.
  • Conduct regular audits to identify areas for process improvements.
  • Collaborate with cross-functional teams to drive process improvements and cost optimization.
  • Stay up-to-date with industry trends and best practices in process management and training.

Requirements:

  • Bachelor's degree in any field or equivalent.
  • At least 2 years of experience in a call centre environment or the service sector.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.


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