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Import Operations Care Leader

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Kuehne + Nagel AS Full time
Job Description

You will be joining our Operational Care Team to add your leadership expertise and skills to the delivery of operational excellence in import services.

Your Key Objectives
  • To ensure high quality shipments for import services through operational excellence.
  • To support collaboration between customer care locations, sales, and systems and processes to deliver a great customer experience, supporting the development of new and existing customer targets.
  • To ensure supplier relationships are created and proactively managed, ensuring delivery to service level agreements (SLAs) and global partnership rules (GPRs).
  • To conduct regular conversations with direct reports to discuss and ensure traction on delivering performance and development goals.
  • To conduct daily and weekly stand-up meetings with the team to identify and resolve business issues.
  • To contribute as a process owner to continuous improvements of processes and controls for lean processes focusing on cost effectiveness and productivity.
  • To ensure compliance with financial and revenue care guidelines.
Your Skills and Qualifications
  • Your strong leadership skills and knowledge of the market along with carrier relationships will be key to your success.
  • You will be successful in this role because of your knowledge across operations, products, and services, and because you possess the key attributes we are looking for.