Incident Response Leader

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time
About Us:
Prudential Hong Kong Limited is a forward-thinking insurance company dedicated to protecting people's futures and partnering with them through life's journey. Our mission is to deliver exceptional customer service, while fostering a culture of innovation, inclusivity, and social responsibility. As an equal opportunities employer, we welcome applications from talented individuals who share our values and passion for making a difference.

Job Summary:
The Incident Response Leader will be responsible for coordinating the regional Incident Management Programme, ensuring timely and effective response to incidents. This role requires strong leadership and communication skills, with the ability to work collaboratively with local businesses and other stakeholders. Additionally, you will need to have excellent analytical and problem-solving skills, with the ability to identify and mitigate potential risks.

Key Responsibilities:
* Develop and implement Group Incident Management Standards across the Group.
* Coordinate incident response activities, ensuring timely and effective resolution.
* Monitor and report on incident metrics, identifying trends and areas for improvement.

Requirements:
* Minimum 5 years' experience in incident management or a related field.
* Strong knowledge of incident management processes and procedures.
* Excellent communication and interpersonal skills.

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