Incident Problem and Change Lead Professional
7 days ago
Lpstech is a global technology powerhouse that serves millions of customers every day in 180 markets. We are looking for an experienced Incident, Problem and Change Lead to join our team in Kuala Lumpur, Malaysia.
Key Responsibilities:The successful candidate will be responsible for the effective day-to-day management of the Incident, Problem and Change (IPC) management processes across the project promoting best practice.
This role will also ensure that incidents and problems are progressed following defined policies and processes that align to ITIL best practice. The Incident, Problem and Change Lead will monitor incident and problem queues and ensure defined service levels are met.
The role will play a key part in managing incident escalations and Major incidents, working in collaboration with teams across the project in ensuring service interruptions are minimised and ensuring effective communications with key stakeholders.
Requirements:- Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role.
- Demonstrated the ability to drive and implement new improvement/changes to enhance productivity in the role.
- Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus.
-
Incident, Problem and Change Lead
3 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full timeWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...
-
Incident, Problem and Change Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lpstech Full timeLPS Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for...
-
Incident, Problem
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full timeWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...
-
Incident and Problem Resolution Lead
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full timeAbout the RoleThe Incident and Problem Resolution Lead is a critical position in our service management centre at Lenovo. In this role, you will lead the effective management of incident, problem, and change processes, promoting best practices and driving process improvements.Main Accountabilities:Develop and implement incident, problem, and change...
-
Incident and Change Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full timeJob Summary:AIA Digital+ is looking for a highly skilled Senior Manager, Service Management to lead our service management team. The successful candidate will have extensive experience in managing incidents, changes, and problems across large-scale digital services.Key Responsibilities:Incident Management: Oversee incident management from identification to...
-
Incident and Problem Resolution Specialist
1 hour ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full timeWe are seeking a skilled Incident and Problem Resolution Specialist to join our team at Lenovo. In this role, you will be responsible for the effective management of our IPC management processes, promoting best practice and ensuring compliance with ITIL standards.About the RoleThis position requires strong leadership skills, technical knowledge of IT...
-
Incident Response Lead Specialist
2 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia S-RM Intelligence and Risk Consulting Full timeS-RM Intelligence and Risk Consulting is a global leader in intelligence and cyber security consultancy. We help our clients solve complex information security challenges through our sharp, curious, and driven team members.About the RoleWe are seeking a Senior Cybersecurity Incident Responder to join our Cyber Security team in Kuala Lumpur. As a Technical...
-
Incident Resolution Lead
1 hour ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full timeJob RequirementsWe are seeking an experienced Incident Resolution Lead to join our team at Cognizant. As a key member of our technical operations team, you will play a critical role in ensuring the reliability and performance of our systems.About UsCognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine...
-
Change Management Professional
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full timeJob DescriptionWe are seeking a highly skilled Change Management Professional to join our team. As a key member of our organization, you will play a crucial role in driving business transformation and ensuring seamless change management across the enterprise.Key ResponsibilitiesDevelop and Implement Change Strategies: Collaborate with cross-functional teams...
-
Incident Management Professional
23 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Xsolla Full timeWe are seeking an Incident Management Professional to join our Infrastructure team, dedicated to ensuring continuity and efficiency in business operations.ResponsibilitiesRecord, categorize, prioritize, and track incidents to ensure timely resolution.Participate in post-incident reviews, assisting in creating reports on incidents and their resolutions.The...
-
Senior Cybersecurity Incident Responder
1 hour ago
Kuala Lumpur, Kuala Lumpur, Malaysia S-RM Intelligence and Risk Consulting Full timeS-RM Intelligence and Risk Consulting is a renowned global firm specializing in cybersecurity and intelligence consulting. Our talented professionals work collaboratively to provide cutting-edge solutions that meet the evolving needs of our clients.About This OpportunityWe are looking for a seasoned cybersecurity professional to join our APAC Incident...
-
Service Management Centre Team Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lpstech Full timeOur CompanyLpstech is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, serving millions of customers every day in 180 markets.Job DescriptionWe are seeking a highly skilled Incident, Problem and Change Lead to join our team at Lpstech. The successful candidate will be responsible for the effective day-to-day...
-
Incident Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Xsolla Full timeWe are seeking an enthusiastic Incident Management Analyst to join our Infrastructure team, dedicated to ensuring continuity and efficiency in business operations. This role is ideal for individuals passionate about developing their skills in incident management, contributing to incident resolution, and supporting a reliable...
-
Global Change Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full timeJob SummaryAs a Change and Enablement Manager at Standard Chartered, you will play a critical role in driving business transformation and change initiatives across the organization. Your primary focus will be on identifying opportunities for improvement and developing strategies to implement these changes effectively.Main Responsibilities• Support the...
-
Incident Response Team Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Sdn Bhd Full timeKey ResponsibilitiesThe SOC Manager will be responsible for managing the multi-tier SOC in Singapore 24x7 within a shift environment. This includes leading a team of security professionals in detecting, responding to, and managing security incidents to protect clients.The ideal candidate will have a strong background in information or cyber security...
-
Incident Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Xsolla Full timeWe are seeking an enthusiastic Incident Management Analyst to join our Infrastructure team, dedicated to ensuring continuity and efficiency in business operations. This role is ideal for individuals passionate about developing their skills in incident management, contributing to incident resolution, and supporting a reliable infrastructure....
-
Incident Manager
3 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full timeResponsibilitiesIncident Management: Experience in managing incidents, including response strategies and postmortem analysis, is critical for maintaining system reliability.Troubleshooting: The ability to diagnose and resolve issues quickly is a key trait for any Incident Manager.Networking Knowledge: A solid grasp of networking concepts helps in diagnosing...
-
APAC Incident Response Team Manager
1 hour ago
Kuala Lumpur, Kuala Lumpur, Malaysia S-RM Intelligence and Risk Consulting Full timeS-RM Intelligence and Risk Consulting is a trusted advisor to governments and businesses worldwide, helping them navigate complex security challenges through expert advice and guidance.About the PositionThis role offers the opportunity to join our dynamic Cyber Security team in Kuala Lumpur as a Senior Cybersecurity Incident Responder. You will be...
-
Incident Manager
3 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Xsolla Inc. Full timeWe are seeking an enthusiastic Incident Management Analyst to join our Infrastructure team, dedicated to ensuring continuity and efficiency in business operations. This role is ideal for individuals passionate about developing their skills in incident management, contributing to incident resolution, and supporting a reliable...
-
IT Service Management Professional
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full timeJob Description:AIA Digital+ is seeking a highly experienced Senior Manager, Service Management to join our team. In this role, you will be responsible for leading the management of incidents, changes, and problems across our digital services.Key Responsibilities:Incident Management: You will be responsible for managing incidents from identification to...