Incident and Change Manager
3 days ago
Job Summary:
AIA Digital+ is looking for a highly skilled Senior Manager, Service Management to lead our service management team. The successful candidate will have extensive experience in managing incidents, changes, and problems across large-scale digital services.
Key Responsibilities:
- Incident Management: Oversee incident management from identification to closure, ensuring timely and effective resolution.
- Change Management: Drive the change management process, ensuring proper assessment, approval, and implementation of changes.
- Problem Management: Identify and address the root causes of recurring incidents and service outages, implementing corrective actions.
- Leadership: Provide guidance, support, and direction to team members, promoting a culture of collaboration and continuous improvement.
Requirements:
- Years of Experience: 10+ years in service management, preferably in a large enterprise environment.
- Skills: Strong client/stakeholder management, major incident management, change management, problem management, and ITIL certification.
- Education: University degree in Information Technology or equivalent.
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