Incident and Change Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time

Job Summary:

AIA Digital+ is looking for a highly skilled Senior Manager, Service Management to lead our service management team. The successful candidate will have extensive experience in managing incidents, changes, and problems across large-scale digital services.

Key Responsibilities:

  • Incident Management: Oversee incident management from identification to closure, ensuring timely and effective resolution.
  • Change Management: Drive the change management process, ensuring proper assessment, approval, and implementation of changes.
  • Problem Management: Identify and address the root causes of recurring incidents and service outages, implementing corrective actions.
  • Leadership: Provide guidance, support, and direction to team members, promoting a culture of collaboration and continuous improvement.

Requirements:

  • Years of Experience: 10+ years in service management, preferably in a large enterprise environment.
  • Skills: Strong client/stakeholder management, major incident management, change management, problem management, and ITIL certification.
  • Education: University degree in Information Technology or equivalent.


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