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Activation Director

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Absolutemkt Full time

About Absolutemkt

At Absolutemkt, we are at the forefront of our industry. Our Activation & Planning team is where we make a tangible impact on our clients' businesses.

We strive to identify new business opportunities that drive revenue growth and enhance our clients' success.

Key Responsibilities:

  • Manage multiple client relationships and develop strong working ties with all customer touchpoints.
  • Drive client retention, renewals, upsells, and satisfaction through proactive engagement.
  • Collaborate closely with our Business Director on day-to-day operational processes.
  • Analyze root causes for client success or failure and contribute to product or process enhancement and development as needed.
  • Partner with cross-functional teams to understand client goals and key performance metrics, consistently exceeding them throughout campaigns.
  • Leverage technical tools and data analysis to manage campaigns effectively, ensuring high client satisfaction and renewal rates.
  • Prepare campaign insights reporting, including in-depth analysis and research.
  • Manage weekly campaign status documents for review and implementation.
  • Work closely with Finance on billing setup and invoicing.
  • Maintain adherence to established processes and workflows regarding campaign set-up, creative execution, and campaign management.
  • Contribute to the development of new processes and workflows as necessary.
  • Foster exceptional customer service levels, operational excellence, and strategic insight.
  • Develop potential to become a People Manager.

Requirements:

Candidates must possess a minimum of a Diploma / Advance Diploma / Bachelor's Degree in Business / Marketing or equivalent.

Skill Requirements:

  • A minimum of 5 - 7 years account management experience in ATL, BTL, Digital, Social, and Retail/Shopper activation roles.
  • Excellent communication (written and oral) skills and ability to collaborate with internal and external stakeholders at various levels.
  • Strong proficiency in Word, Excel, and PowerPoint.
  • Meticulous attention to detail and solid business acumen.
  • Process-driven with a focus on agency interests.
  • Able to lead by example, maintain positive spirits, and contribute to team morale.
  • Experience working with complex projects and high-profile accounts.
  • Adaptable to new environments and work processes.
  • Skilled at prioritizing tasks and multitasking.
  • Results-oriented and capable of working under pressure.
  • Taking ownership of accounts and providing effective solutions to challenges.

Benefits:

  • Career growth and learning opportunities.
  • Comprehensive health insurance.
  • Special leave policies.
  • Part of a long-established company with headquarters in Shanghai and Hong Kong.

Compensation: RM 6,000 - RM 7,000