Operations and Sales Specialist

3 days ago


Butterworth, Penang, Malaysia Hong Leong Bank Full time

About Hong Leong Bank

We are a leading financial institution in Malaysia with a century-old entrepreneurial heritage. Our comprehensive financial services, guided by a Digital-at-the-Core ethos, have earned us industry recognition and accolades for our innovative approach to making banking simpler and more effortless for our customers.

We aim to strike a balance between diversity, inclusion, and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation.

Key Responsibilities and Accountabilities
  • Deliver exceptional customer service to walk-in customers, driving expected levels of CSAT scores and Mystery Shopping Results;
  • Drive clear targets for specific products, including CASA and FD Book growth, account opening, cross-selling of PL, Credit Cards, Portfolio Sales, and ASBF Funding;
  • Leverage I-Pads or other devices to enhance customer service and cross-selling;
  • Perform Meeter-Greeter/Navigator roles on a rotational basis or as applicable;
  • Engage with customers for service/sales interactions;
  • Meet customers outside the branch for service/sales discussions occasionally or as applicable;
  • Contribute to the Bank's Digital Transformation initiatives, including Connect Penetration and OTC Transaction migration;
  • Accept assignments to ensure adequate staffing levels throughout the branch network;
Operations
  • Implement Branch RCSA through sample checking and effective rectification as applicable;
  • Process transactions (deposits, withdrawals, Remittances, ANSB, and other products launched by the Bank) in a timely and accurate manner;
  • Override transactions within defined limits;
  • Maintain adherence to Bank internal SOPs as applicable;
  • Be on standby during weekends for SST activities when necessary;
  • Perform Relief CSOM/2nd Liner functions when applicable;
  • Oversee overall branch cash holding and end-of-day cash balancing for Chief Cashiers;
  • Comply with staff rotation guidelines through inter-branch/region transfers for operational risk mitigation;
  • Obeys the Bank's Code of Conduct & Ethics;
Requirements
  • Degree/Diploma Holder;
  • Related working experience in a financial institution or related field;
  • Possess customer interaction, cash handling, transaction processing, and sales experience;

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