Agency Development Director
6 days ago
Company Overview:
Zurich is a leading insurance company that takes an optimistic approach to business. We focus on the positives and constantly ask 'What can go right?'. Our employees are our greatest asset, and we offer a wide range of opportunities across business areas for career growth and development.
Job Description:
The Agency Development Head will manage and direct employees in the sale and distribution of Strategic Business Unit products and services to achieve and sustain profitable growth. This includes writing new business, retaining existing accounts, providing quality service, increasing market share and product mix while operating within Strategic Business Unit guidelines.
Key Accountabilities:
- Selects, trains, develops, and coaches team members, assesses their performance, and provides recommendations on other human resource issues.
- Manages the sales and service activities of management team to increase new business and retention in all account product offerings.
- Manages operations for cost efficiency; continuously evaluates opportunities to reduce costs and improve operations; monitors and maintains expenses within approved budget.
- Manages the Customer Service Index program to ensure results are reported to senior management.
Business Acumen:
- Develop or enable the development of new and expanding business opportunities.
- Identify opportunities and risks associated with changes in the external environment, looking forward 1 -2 years.
- Design, recommend and implement changes to processes, systems.
- Develop and implement annual budget for area of responsibility.
- Set and execute operational objectives and plans aligned to the strategy of the Shared Services Unit/Strategic Business Unit.
- Ensure that appropriate documentation, implementation and communication of established policy, procedures and operating standards is completed for area of responsibility.
- Regularly monitors and evaluates activities to identify potential risks and issues of non-compliance.
- Participates or may lead risk assessment for their area of responsibility and escalates potential issues to higher management.
Qualifications:
- Bachelors Degree and 5 or more years of experience in the Sales area.
- 2 or more years of direct sales experience.
- Experience analyzing financial statements and financial reports.
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