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Relationship Management Professional

3 weeks ago

Penang, Malaysia Prudential Assurance Malaysia Berhad Full time
Role Description

We are looking for a highly skilled Communication and Support Expert to join our Engagement Centre team at Prudential Assurance Malaysia Berhad. As a key member of our team, you will be responsible for delivering exceptional customer experiences, providing accurate information, and escalating complex customer issues to ensure timely resolution.

Key Responsibilities
  • Customer Support: Respond to customer inquiries, providing accurate and timely information to ensure customer satisfaction.
  • Escalation and Resolution: Effectively manage complex customer issues, working closely with internal teams to resolve problems efficiently.
  • Process Improvement: Identify areas for process improvement, collaborating with management to implement changes that enhance customer satisfaction and operational efficiency.
  • Product Knowledge: Maintain a high level of product knowledge, staying up-to-date with new or enhanced products/services to provide excellent customer support.
Requirements and Qualifications

To succeed in this role, you will need:

  • Excellent Communication Skills: Ability to communicate effectively with customers, colleagues, and management, using clear and concise language.
  • Problem-Solving Skills: Capacity to analyze complex customer issues, identify solutions, and implement effective resolutions.
  • Collaboration and Adaptability: Willingness to work collaboratively with internal teams, adapt to changing priorities, and maintain a flexible approach to meet business needs.