Customer Engagement Manager

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia ThriveCart Full time
Email Marketing Job Description

Piktochart is seeking an experienced Email Marketing Specialist to join their team and help drive engagement, conversions, and customer retention through data-driven email strategies.

Key Responsibilities:
  • Email Campaign Planning and Execution
    • Plan and launch email marketing campaigns that align with Piktochart's customer journey from onboarding to upsell.
  • Email List Segmentation and Personalization
    • Use HubSpot to segment email lists based on user behavior, lifecycle stages, and firmographics.
  • Automated Email Workflows
    • Build and optimize automated email workflows in HubSpot for lead nurturing, free-to-paid conversion, re-engagement, and churn prevention.
  • A/B Testing and Optimization
    • Conduct A/B tests on subject lines, email copy, design, and CTAs to boost open rates, click-through rates (CTR), and conversions.
Requirements:
  • 3-5 years of experience in email marketing, preferably in a SaaS environment.
  • Familiarity with SaaS metrics (MRR, churn rate, CAC, LTV) and their impact on email strategies.
  • Strong understanding of email best practices, segmentation, and automation workflows.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Great Wall Motor Sales Malaysia Sdn. Bhd. Full time

    About the RoleWe are seeking a highly skilled Sales and Customer Engagement Manager to join Great Wall Motor Sales Malaysia Sdn. Bhd.Job DescriptionDevelop and implement effective sales and customer engagement strategies to drive business growth and customer satisfaction.Utilize exceptional communication skills to engage and manage call-in customers,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia WIT Ventures Sdn Bhd Full time

    We're looking for a Customer Engagement Lead to join our team at WIT Ventures Sdn Bhd. As a key member of our marketing department, you'll play a crucial role in developing and executing customer engagement strategies that drive business growth.Key ResponsibilitiesCreate and execute comprehensive customer engagement strategies that align with our overall...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Coffee Bean & Tea Leaf® Full time

    Role OverviewThe Coffee Bean & Tea Leaf is seeking a highly skilled Loyalty Lead to join our Global Brew Crew. This role will be responsible for leading our CRM and Loyalty strategy, driving program migrations and market rollouts to elevate customer engagement.This position will sit in Malaysia headquarters, reporting directly to the Senior Marketing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ensign InfoSecurity Full time

    Career OpportunityWe are seeking a Customer Engagement and Support Manager to join our team at Ensign InfoSecurity. This role involves supporting focus accounts by managing service requests, working closely with internal teams, and maintaining strong relationships with clients.The successful candidate will be responsible for managing service requests from...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Full time

    About the RoleWe are seeking an experienced Community Engagement Manager to lead our social media operations and customer service initiatives.The ideal candidate will have a strong background in reputation management, customer service, or online social media engagement, with experience in volatile and high-risk industries such as Oil and Gas, Politics,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    Job Overview:This role is responsible for leading our customer engagement efforts. The successful candidate will have a proven track record of developing and executing successful marketing campaigns that drive customer acquisition and retention.Key Responsibilities:Develop and execute comprehensive marketing plans that meet business objectives.Lead...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CarClarity Full time

    Key ResponsibilitiesEmail & SMS Campaigns: Assist with building, launching, and scheduling email and SMS marketing campaigns to engage our audience effectively.Template Creation & Editing: Create new email templates or edit existing ones to align with brand guidelines and campaign goals.Audience Segmentation: Segment contact lists to target the right...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GREAT EASTERN Full time

    Key Performance Indicators (KPIs)The following KPIs will be used to measure the success of this role:Increase customer engagement and loyalty through targeted marketing initiativesImprove merchant acquisition and retention ratesEnhance customer experience through effective communication and service deliveryMeet or exceed sales targets and revenue growth...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OrionMano Technology Sdn Bhd Full time

    Job SummaryWe are seeking a skilled Sales Representative to join our team at OrionMano Technology Sdn Bhd. As a Sales Representative, you will be responsible for engaging with potential clients, qualifying their needs, and directing them toward suitable product solutions. This is an exciting opportunity to work with a dynamic company that values innovation...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SAS Institute Inc. Full time

    Career Opportunity at SAS Institute Inc.We're excited to offer a career opportunity as a Sales and Customer Engagement Professional in our Customer Intelligence team. As a key member of our team, you will provide domain expertise on products/solutions to identify, develop, and close deals while empowering existing customers and prospects in the ASEAN region...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Aeco Full time

    Aeco Technologies (M) Sdn Bhd is seeking a motivated Retail Sales Executive to join their team at KL East Mall.Job DescriptionThe ideal candidate will be responsible for promoting Aeco's products to walk-in customers, interacting with customers, and providing after-sales services.ResponsibilitiesAct as a representative of the company and promote products to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    **Company Overview**Hunters International Sdn Bhd is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands.Our mission is to deliver exceptional customer service experiences through our team of dedicated professionals.As a key player in the industry, we...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IBCS Group Full time

    We're looking for a talented Telemarketing Executive to join our team at IBCS Group.About IBCS Group:We're a progressive organization that values innovation and excellence.Job Summary:This is an exciting opportunity for someone who is passionate about sales and customer engagement.Key Accountabilities:Making phone calls to potential clients.Developing new...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Senheng Electric (KL) Sdn Bhd Full time

    Job RequirementsTo succeed in this role, you will need strong data analysis and communication skills. You should have a bachelor's degree in a relevant field and excellent listening and analytical skills.Main ResponsibilitiesDevelop and implement a customer data platform that integrates with existing systems.Analyze customer behavior and preferences to...

  • Support Specialist

    3 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hytechc Full time

    Support Specialist - Customer EngagementWe are looking for a dedicated Support Specialist - Customer Engagement to join our team at Hytech. In this role, you will play a vital part in ensuring seamless customer interactions across various touchpoints.Your primary responsibility will be to provide exceptional customer service, responding to inquiries,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    We are seeking a highly motivated and customer-focused Senior Manager to drive key initiatives, manage a high-performing team, and collaborate with various departments to improve customer journeys and operational processes.Job Description:Customer Experience InnovationThe ideal candidate will support day-to-day operations of e-Commerce platforms, assist...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MyAtlas Digital Full time

    We're seeking a highly skilled Email Marketing Specialist to lead our email campaigns and drive business results at MyAtlas Digital.About the Role:Lead email campaign planning and executionDevelop and test email templatesManage email lists and segment customersOptimize email campaigns for deliverability and engagementYou'll work closely with our brand...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Microsoft Corporation Full time

    **Job Summary**We are seeking a highly skilled Customer Success Account Manager to join our team. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Associates Ltd. Full time

    About UsAs a leading international universal insurance provider, we aim to deliver exceptional customer experiences through innovative solutions.Job RequirementsThis role requires a dynamic and skilled CRM and Contact Center Business Analyst to join our regional office team.Key ResponsibilitiesLiaison RoleAct as a key liaison between business stakeholders...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

    Hiredly X is seeking a skilled Brand Engagement Manager to create engaging social media experiences for our audience. As a key member of our marketing team, you will be responsible for designing and developing social media strategies, managing multiple platforms, analyzing performance, and contributing creatively. Your strong grasp of social media platforms,...