Senior IT Operations Coach
6 days ago
Job Description
As a Senior Agile Coach, you will be responsible for guiding teams in adopting and excelling in Agile practices. You will provide strategic guidance and coaching to individuals, teams, and leadership in Agile methodologies such as Scrum, Kanban, and ITIL.
You will act as a pragmatic, active participant in Agile ceremonies (e.g., daily stand-ups, retrospectives, planning sessions) to directly influence and guide teams in their Agile practices. Foster an environment of accountability and transparency, coaching teams in continuing their Agile journey with a strong focus on continuous improvement.
Key Responsibilities:
- Provide strategic guidance and coaching to individuals, teams, and leadership in Agile methodologies.
- Act as a pragmatic, active participant in Agile ceremonies to directly influence and guide teams.
- Foster an environment of accountability and transparency, coaching teams in continuing their Agile journey.
Requirements:
- 7+ years of experience in Agile coaching.
- Strong expertise in using data and metrics to drive decision-making and continuous improvement within Agile teams.
- Hands-on experience with ITIL 4.0 frameworks and practices.
-
Senior Campaign
8 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeBID Operations Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaSenior Campaign & Performance Manager3 weeks ago Be among the first 25 applicantsPlan, execute, and optimize PPC campaigns across Meta, Google Ads, Spotify, Naver Ads, and other paid platformsImplement A/B testing frameworks to maximize ROAS and conversion ratesOwn the campaign tracking...
-
Coaching and Continuous Improvement Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full timeJob OverviewWe are seeking a Senior Agile Coach to join our team. As a Senior Agile Coach, you will be responsible for guiding teams in adopting and excelling in Agile practices.You will provide strategic guidance and coaching to individuals, teams, and leadership in Agile methodologies such as Scrum, Kanban, and ITIL. Act as a pragmatic, active participant...
-
Sales Operations Associate
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeBID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia3 days ago Be among the first 25 applicantsThe role requires a high level of attention to detail and problem-solving skills. The individual will be expected to provide efficient and proactive support to ensure smooth operations, maintain communication with internal teams, and handle...
-
Senior Operations Consultant
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full timeAbout the Role:This position plays a critical role in transforming Global Operations (Ops) through end-to-end process re-engineering and improvement. As a Senior Process Consultant, you will manage complex transformation programs, lead cross-functional teams, and drive business growth through process excellence.Your Key Responsibilities Will...
-
Success Coach Professional
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia JurisTech Full timeIn this mid-senior level position as a Success Coach Professional at JurisTech, you will focus on providing exceptional customer service and support while driving business growth and revenue.You will be responsible for overseeing multiple user groups within the customer's organization, ensuring full and satisfactory utilization of Juris software. Your duties...
-
Service Excellence Coach
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia GoGoVan Full timeJob Summary:We are seeking a Training Executive to join our team at GoGoVan. As a key member of our training team, you will be responsible for developing and delivering training programs to our Customer Service Representatives (CSRs).Key Responsibilities:Develop training solutions that meet the needs of our CSRs.Liaise with our Senior Trainer and Customer...
-
Senior Product Strategist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full timeAbout the RoleThe Senior Product Owner will lead the execution of our innovation roadmap in partnership with the Director of Product, serving hoteliers and management companies.Main ResponsibilitiesProduct Vision and Roadmap: Collaborate with PMs to decompose initiatives and epics, maintain a clear understanding of Actabl's mission and customer needs, demand...
-
Digital Marketing Strategist
5 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeAbout the Role:We are seeking a seasoned Digital Marketing Strategist to join our team at BID Operations. In this role, you will be responsible for planning, executing, and optimizing PPC campaigns across multiple platforms, including Meta, Google Ads, Spotify, Naver Ads, and others.Key Responsibilities:Plan and execute PPC campaigns to achieve desired ROAS...
-
Customer Service Performance Coach
22 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full timeAbout the PositionWe are seeking a talented customer service performance coach to join our team at Shopee. In this role, you will be responsible for developing and implementing strategies to enhance customer experience, leading teams, and analyzing data to inform decision-making.Key ResponsibilitiesDesign and implement coaching programs to develop team...
-
Franchise Growth Coach
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Inspire Brands Asia Full timeRole DescriptionWe are seeking a talented and experienced Franchise Support Consultant to join our team at Inspire Brands Asia. As a key member of our team, you will be responsible for driving the success of our franchisees, working closely with them to identify areas for improvement and develop strategies to achieve business growth.Key...
-
Senior Customer Support Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pacific Asiawide Group Full timeThe Perfect CandidateWe are seeking an exceptional customer service representative to join our warm and friendly customer service team based in our KL office.Key Responsibilities:To provide information about products and services to customers.To meet customer needs and expectations.To educate customers on current campaigns that we represent.To create brand...
-
Executive Development Coach
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Vertex Mastery Sdn Bhd Full timeTransform Your Career with UsAs a Business Consultant at Vertex Mastery Sdn Bhd, you'll have the opportunity to work with a talented team that's passionate about driving business growth and transformation. With a focus on delivering exceptional results, you'll be empowered to make a real impact on our clients' businesses.Key ResponsibilitiesLead Client...
-
Senior Operations Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeAbout the RoleWe are seeking a highly skilled Senior Operations Manager to join our Businesslist team. As the Chief Operating Officer, you will be responsible for leading the company's technology operations, including senior stakeholder management and maintaining relationships with key clients.The successful applicant will need to have experience in managing...
-
Product Visionary
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full timeCompany OverviewActabl is a cutting-edge hospitality operations platform focused on revolutionizing the engineering associate experience.Job SummaryWe are seeking an ambitious Senior Product Owner to work closely with our elite and independent scrum team, pushing the boundaries of hospitality technology.
-
HR Commercial Operations Lead
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Haleon Full timeAbout this RoleThe HR Business Partner will be responsible for supporting the Consumer Healthcare Commercial division in end-to-end HR operations. This includes developing and implementing HR strategies that align with Haleon's long-term goals, driving cultural development, leadership development, succession planning and talent management, and organizational...
-
Senior Operations Coordinator
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Fragomen Full timeFragomen is a global leader in immigration law and policy. We are seeking a highly skilled Senior Operations Coordinator to join our team in Malaysia.About the Role:This role involves coordinating the day-to-day operations of the Shared Services team, ensuring timely and accurate delivery of services to clients. You will work closely with senior associates...
-
Business Operations and Strategy Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full timeWe are seeking a Business Operations and Strategy Specialist to support our senior leaders in driving business growth through strategic planning and operations improvement.The ideal candidate will have a strong background in business operations, with experience in analyzing complex business problems and developing effective solutions.Analyze business...
-
Senior Operations Lead
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Moomoo MY Full timeAbout the RoleThis exciting opportunity exists for an Assistant Manager, Operations to drive operational excellence at Moomoo MY. You will be responsible for managing operational processes, ensuring seamless execution, and maintaining relationships with key stakeholders.Main Responsibilities:Operational process management and coordinationLiaison with...
-
Senior Projects
24 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full timeSenior Projects - Operations, ShopeeFoodShopee Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJob DescriptionMonitor and improve CS Ops team performance to meet key operational deliverables (e.g. contact rate, backlog, productivity, CSAT, FCR, etc.).Identify gaps and inefficiencies in team performance, targets, or existing processes and procedures...
-
Operations Leader
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Private Advertiser Full timeTo thrive in the Private Advertiser organization, you must possess excellent leadership skills and the ability to drive operational success across all outlets. As an Operations Leader, your core duties will include ensuring the smooth operation of daily activities, managing inventory levels, resolving staff conflicts, maintaining cash handling procedures,...