Senior Customer Support Specialist

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Pacific Asiawide Group Full time
The Perfect Candidate

We are seeking an exceptional customer service representative to join our warm and friendly customer service team based in our KL office.

Key Responsibilities:
  • To provide information about products and services to customers.
  • To meet customer needs and expectations.
  • To educate customers on current campaigns that we represent.
  • To create brand awareness to the public.
  • Managing a dynamic team of customer service representatives.
  • Coaching team members in effective customer service, product knowledge, and new marketing campaigns.
  • Ensuring the right recruitment and effective onboarding of new team members.
  • Reliable and efficient order processing and service excellence.
  • Working with seniors across the business.
  • Driving a strong team culture.

This role involves working closely with seniors across the business to achieve goals in the development of customers and through leading and coaching the customer service and operations specialist team members.



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