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Frontline Support Specialist

1 week ago

Petaling Jaya, Selangor, Malaysia TIME's group Full time
About Us

We've been improving customer experience experts worldwide since 1995. From humble beginnings, we grew from a local start-up to a truly global success story.

Today, as Sonata CX, we have offices and teams of customer experience experts worldwide, covering the widest range of measurement programs in over 100 countries. We're looking to grow our terrific team to support the next stage of our plans.

Job Overview:

This is a Full Time Permanent Position. Hybrid working arrangement upon passing probation.

Key Highlights:

  • Flexible Working Arrangement
  • Medical & Insurance Coverage
  • Performance Incentives

Responsibilities:

  • Contact registered shoppers/auditors in the Asia Pacific/Europe region to allocate evaluations & surveys
  • Respond to shopper/auditor email enquiries
  • Quality check online reports & surveys according to set service standards
  • Assist in recruiting new shoppers/auditors in Asia Pacific/Europe region to boost database

Requirements:

  • Candidate must possess at least a Higher Secondary, STPM, 'A' Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
  • Required language(s): Good Command of the English language
  • Applicants must be willing to work in Petaling Jaya
  • A hard working and dedicated approach
  • Willing to work from home if required
  • Preferable to have experience in Customer Service (but not essential)
  • Fresh graduates/entry level applicants are encouraged to apply