Customer Service Senior Executive
2 weeks ago
We are seeking a highly skilled and experienced Customer Service Senior Executive (Mandarin) to join our team at J-Recruit Recruitment Agency.
Job Summary:The successful candidate will be responsible for providing exceptional customer service to our clients, ensuring timely and effective resolution of customer inquiries and issues. This is a challenging and rewarding role that requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:- Provide high-quality customer service to clients via phone, email, and in-person
- Respond promptly to customer inquiries and resolve issues in a timely manner
- Use in-house systems to update customer information and track interactions
- Prepare management reports and attend meetings with project teams and contractors
- Prepare correspondence and respond to customer inquiries via email and phone
- Ensure the processing of orders and maintain accurate records
- Diploma or Bachelor's degree in a relevant field, such as business administration
- At least 5 years of customer service experience in the developer industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle pressure well
- Strong analytical and problem-solving skills
- Leadership and organizational skills
- Negotiating and decision-making skills
- Commitment to providing exceptional customer service
- Ability to work independently and as part of a team
- Strong time management and organizational skills
- Proficiency in English, Bahasa Malaysia, and Mandarin languages
If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application to us today.
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