Customer Service Senior Executive

4 weeks ago


Johor Bahru, Johor, Malaysia J-Recruit Recruitment Agency Full time

Job Title: Customer Service Senior Executive (Mandarin)

Schedule: Monday to Friday, 9:00 AM to 6:00 PM

Basic Salary: RM 3,500 - RM 5,000

Job Responsibilities:

  • Provide high-quality customer service by responding to customer inquiries and resolving issues in a timely manner.
  • Direct customer requests and issues to the designated resource and follow up on customer interactions.
  • Update key collections and defects tracking using the in-house system.
  • Prepare management reports and attend meetings with project teams and contractors.
  • Prepare correspondence and respond to customer inquiries through email and phone.
  • Process orders and ensure timely delivery.

Job Requirements:

  • Diploma or Bachelor's degree in a relevant field, such as business administration.
  • At least 5 years of customer service experience in the developer industry.
  • Customer-first attitude with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle pressure well.
  • Prioritize and handle multiple tasks, and accomplish ad-hoc tasks assigned by superiors.
  • Build a positive team environment and motivate team members.

Additional Requirements:

  • Work commitment and dedication.
  • Excellent time management skills.
  • Ability to work independently and handle tasks with minimal supervision.
  • Proficiency in English, Bahasa Malaysia, Mandarin, and additional languages is an advantage.
  • Experience in sales administration and credit control in a similar field is preferred.


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