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Customer Service Senior Executive

1 month ago

Johor Bahru, Johor, Malaysia J-Recruit Recruitment Agency Full time
Job Title: Customer Care Senior Executive (Mandarin)

Job Summary:

We are seeking a highly skilled and experienced Customer Care Senior Executive to join our team at J-Recruit Recruitment Agency. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Provide high-quality customer service to clients, responding to their queries and concerns in a timely and professional manner.
  • Work closely with the project team, contractors, and other stakeholders to ensure seamless communication and collaboration.
  • Prepare and submit management reports, highlighting key performance indicators and areas for improvement.
  • Develop and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
  • Stay up-to-date with industry trends and best practices, applying this knowledge to improve customer service delivery.

Requirements:

  • Diploma or Bachelor's degree in a relevant field, such as business administration.
  • At least 5 years of experience in customer service, preferably in the developer industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, handling pressure and prioritizing tasks effectively.

Additional Requirements:

  • Strong language skills, with proficiency in English, Bahasa Malaysia, and Mandarin.
  • Experience in sales administration or credit control in a similar field is an advantage.
  • Ability to work independently and as part of a team, with a strong commitment to delivering high-quality results.

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application to us. We look forward to hearing from you