Partner Growth

5 days ago

Subang Jaya, Selangor, Malaysia Expedia Group Full time
Role Overview

We are seeking a highly motivated and results-driven Partner Growth & Agility Associate to join our team at Expedia Group. As a key member of our Centralized Hub for Account Management & Performance, you will play a critical role in ensuring the success of our lodging partners.

Your primary responsibility will be to work closely with our lodging partners to help them improve their marketing potential from their participation in the Expedia Group marketplace. This will involve leveraging our tool kit to increase the customers they attract on the Expedia Group platform, supporting new partners to ramp up and sustain their hotel revenue and market share, and managing a portfolio of assigned lodging partners to provide comprehensive support and guidance across all aspects of their business with Expedia.

Key Responsibilities
  • Develop and implement partner success strategies aligned with Expedia's overall objectives
  • Monitor partner performance metrics, identifying areas for improvement and providing actionable insights
  • Proactively address partner concerns and issues, ensuring timely and effective resolution
  • Keep partners informed about new product features, programs, and initiatives
  • Represent the needs and interests of partners within Expedia, ensuring their voices are heard
  • Contribute to the development and implementation of partner satisfaction surveys
  • Empower partners with the knowledge and resources they need to maximize their success on Expedia's platforms
  • Stay up-to-date on industry trends and developments to enhance partner success strategies
Requirements
  • Bachelor's Degree in a related field; or Equivalent related professional experience
  • Native proficiency in Korean language and English. Additional Mandarin language proficiency is a strong plus
  • 1-3 years of experience in hotel sales/revenue management, account management, inside sales or business development preferred
  • Able to work independently as well as be a strong team worker, ensuring the whole team wins
  • Demonstrate ability to work based on a variety of targets, goals and/or strategic objectives set by the leadership team
  • Appetite for innovative technology, fast-changing business environment, robust data driven analysis
  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
  • Ability to effectively communicate to various levels and through a variety of communication channels
  • Ability to handle objection, secure commitments and be resilient
  • Possesses outstanding listening, investigating and influencing skills
  • Hungry, determined, motivated, willing to take action and results-focused
  • Organization and time management skills, rigor, attention to details
  • Proven follow-up/persistence when facing challenging situations
  • Ability to multi-task effectively and be able to change gears quickly without skipping a beat
  • Ability to perform under pressure and think on your feet in a fast-paced environment
  • Open to feedback for continuous improvement
  • Relationship builder; earns the confidence of others
  • Bridges and sustains solid partnerships based on mutual support through a collaborative style
About Expedia Group

Expedia Group is a global travel platform that powers travel for everyone, everywhere. We are committed to creating an inclusive work environment with a diverse workforce and recognize the success of our people is dependent on the success of our partners. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better - that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

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