Customer Experience Manager

Castlery is a rapidly growing, vertically integrated furniture brand founded in 2013, with headquarters in Singapore and offices across the United States, Australia, China, and Malaysia. We believe that the key to growth lies in a customer-centric approach, making the delivery of a world-class customer experience one of our core strategic priorities.As the...

Senior Customer Experience ManagerCastlery is a rapidly growing, vertically integrated furniture brand founded in 2013, with headquarters in Singapore and offices across the United States, Australia, China, and Malaysia. We believe that the key to growth lies in a customer-centric approach, making the delivery of a world-class customer experience one of our...

As a Senior Manager, CX Operations at Castlery, you will play a pivotal role in overseeing and managing the overall operations of our customer experience (CX) team. You will be responsible for ensuring that both our in-house and outsourced teams are aligned to company goals by delivering exceptional service standards, meeting and exceeding customer...

At Castlery, we're seeking an experienced trainer with a passion for empowering individuals through impactful and engaging training programs.In this role, you'll collaborate closely with the Customer Experience Manager and CX Shared Services Team to design and deliver training that enhances service performance and elevates customer satisfaction.Your key...

Key ResponsibilitiesIn this exciting role, you will be responsible for:* Forecasting and Budgeting: Develop accurate forecasts and budgets for the CX team to ensure optimal resource allocation and financial performance. Monitor and drive efficiency in operation costs.* Hiring and Team Management: Recruit and manage a high-performing team of CX professionals,...

Senior Customer Experience ManagerCastlery is a rapidly growing, vertically integrated furniture brand founded in 2013, with headquarters in Singapore and offices across the United States, Australia, China, and Malaysia. We believe that the key to growth lies in a customer-centric approach, making the delivery of a world-class customer experience one of our...

About This OpportunityWe are looking for a Customer Experience Associate to join our team.As a key member of our logistics department, you will be responsible for developing and implementing recruiting strategies to source top talent for our delivery team.You will work closely with our Rider Management team to identify and attract candidates who possess the...

At Castlery, we're seeking an experienced professional to drive service excellence through impactful training programs.This role involves collaborating closely with the Customer Experience Manager and CX Shared Services Team to design and deliver training that enhances service performance and elevates customer satisfaction.Your key responsibilities will...

About UsWe are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.Our goal is to create a better everyday life for the many people. We achieve this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.Job...

About Jade Commercial Services:We are a dynamic company providing unique retail experiences through our craft workshops and games cafe.Our Store Team:Provide exceptional customer service and supportParticipate in ongoing training and development programsContribute to creating a positive and inclusive work environmentJob Requirements:Strong communication and...

**About Us**Sports Direct Malaysia is a leading sports retailer in the country, operating 34 retail stores and managing an e-commerce site. We offer over 70 authentic global sports brands, providing customers with the widest variety of choice and value.The company employs over 1000 staff, with a focus on expanding rapidly across Asia in the coming years. Our...

Job OverviewLaurels & Leafz Flora Sdn Bhd is seeking a highly skilled Customer Excellence Executive to join our team.This role involves handling customer inquiries, resolving issues, and collaborating with internal teams to enhance customer satisfaction.

Company OverviewCastlery is a rapidly growing, vertically integrated furniture brand founded in 2013. With headquarters in Singapore and offices across the United States, Australia, China, and Malaysia, we are well-positioned to deliver exceptional customer experiences globally.We believe that a customer-centric approach is key to growth, making the delivery...

We are a global CX solutions provider, representing our client in the hiring process for an E-Hailing & Deliveries Service / Data Centre project. This position is based in Iskandar Puteri, Johor.Main Responsibilities:Handle customer inquiries and complaints via phone, chat, and email.Exceed customer expectations through accurate information and excellent...

About the JobWe are seeking a highly motivated and experienced Digital Marketing Manager to join our team. As a key member of our marketing department, you will be responsible for developing and executing comprehensive digital marketing strategies to drive business growth.The ideal candidate will have a strong background in digital marketing, with experience...

Digital Marketing RoleThis role involves leading the development and execution of comprehensive digital marketing strategies to drive business growth. The ideal candidate will have a strong background in digital marketing, with experience in SEO, SEM, email marketing, social media marketing, and content marketing.The successful candidate will also have...

Job OverviewUser Experience Researchers Pte. Ltd seeks a skilled Financial Management Associate to join our team. This role is responsible for managing the company's financial activities, including accounts, bank reconciliations, and financial reporting.Key ResponsibilitiesAccounting and Bookkeeping: Handle full sets of accounts, including passing journals,...

Job SummaryUser Experience Researchers Pte. Ltd is seeking a qualified Corporate Financial Services Manager to oversee our company's financial activities. The successful candidate will have a strong background in accounting and financial management, as well as excellent leadership and communication skills.Key ResponsibilitiesFinancial Planning: Develop and...

About the RoleThis is a fantastic opportunity for a skilled Senior Accounts Executive to join our team at User Experience Researchers Pte Ltd. As a key member of our accounting department, you will be responsible for handling a full set of accounts, including passing journals, performing bank reconciliation, preparing Profit & Loss and Balance Sheet...

Eggette Lab is hiring a Food Service Operations Specialist to join our team. As an Outlet Service Crew member, you will be responsible for delivering excellent customer service and ensuring smooth operations within the store.Responsibilities:Customer Relations:1. Greet customers warmly and assist them in placing their orders, providing exceptional service to...