Service Delivery and Quality Assurance Professional
7 days ago
We are looking for a skilled Service Delivery and Quality Assurance Professional to join our team In this role, you will be responsible for ensuring that our Contact Centre delivers high-quality services to our customers (agents and policyholders).
To achieve this goal, you will work closely with your team to meet and exceed customer standards and expectations. Your Key Performance Indicators (KPIs) will include:
- Financial – Ensuring the team achieves Service Level Agreements (SLA) and maintains cost-effective management;
- Customer – Planning and organizing Contact Center activities to meet and exceed customer standards and expectations;
- Operational Performance – Satisfying our customers and shareholders, and excelling in business processes;
- People – Achieving our goals and contributing to organizational learning and innovation processes.
You will also be responsible for supporting Team Leaders and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate.
The ideal candidate will have at least a Diploma or Degree in any field from a recognized college or university, preferably with 1 year of working experience in a call center and/or customer service role in the servicing industry.
We offer a competitive compensation package and a comprehensive training program in Malaysia and/or Singapore.
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Service Delivery Assurance Analyst
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Starhub Ltd Full timeService Delivery Assurance Analyst (2 year contract)Date: 3 Jan 2025Location: Kuala Lumpur (L23)Job DescriptionThe Service Delivery Assurance Analyst will play a pivotal role in the rollout and monitoring of IT Service Management (ITSM) processes within our organization using ServiceNow. This position involves implementing ITSM best practices, developing a...
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Quality Assurance Professional
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full timeAt TIME's group, we are seeking a highly skilled and dedicated Quality Assurance Professional to join our team. As a Quality Assurance Professional, you will play a vital role in ensuring the quality and safety of our products.Job Description:The ideal candidate will have at least 1 year of experience in QA/QC within the food manufacturing industry....
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Technical Quality Assurance Professional
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sandvine Full timeAbout the Role">This is an exciting opportunity to join our team as a Technical Quality Assurance Professional. As a key member, you'll contribute to ensuring the quality of our products by executing automated tests, analyzing results, and documenting defects.About Your Responsibilities
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Audit Assurance Professional
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full timeJob DescriptionWe are seeking an experienced Audit Assurance Professional to join our team as a Director, CFCC, Assurance. As a key member of our organization, you will be responsible for leading and managing our Second Line Assurance function.Responsibilities:Collaborate with the Head of Assurance to develop the 2LA Annual Plan, identifying key risks and...
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Software Quality Assurance Professional
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cochlear Full timeWe are seeking a talented Software Quality Assurance Professional to join our team at Cochlear. As a key member of our software development process, you will ensure that our embedded software components meet the highest standards of quality, reliability, and user-centric design principles.You will work closely with our development teams to identify and...
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Quality Assurance Professional
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cochlear Full timeWe're seeking an experienced Quality Assurance Professional to join our team as an Embedded Software Integration and Verification Engineer. In this role, you will be responsible for ensuring the quality and reliability of our embedded software components, working closely with development teams across R&D and Information Technology.The ideal candidate will...
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Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full timeAbout the Company:Shopee is a leading global consumer internet company, part of Sea Group. Our mission is to improve lives and businesses with financial services through technology.Job Overview:This role is responsible for creating and enhancing customer service processes within the organization. You will conduct quality assurance reviews to identify gaps or...
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Quality Assurance Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Flash Malaysia Express Full timeFlash Malaysia Express is a leading logistics provider committed to delivering exceptional service and quality assurance. We are seeking a highly skilled Network Quality Control Officer to join our team.Job Description:The successful candidate will be responsible for tracking delivery performance metrics, inspecting completed work, and identifying areas for...
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Quality Assurance Director
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full timeCompliance Testing COE Quality Assurance LeaderWe are looking for a highly experienced professional to lead our Compliance Testing COE Quality Assurance team. As the Department Head, Compliance Testing COE Quality Assurance, you will be responsible for leading a team responsible for ensuring the effectiveness of our AML/CFT controls.ResponsibilitiesDevelop...
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Senior Software Quality Assurance Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia KMS Solutions, Inc. Full timeKMS Solutions is a leading provider of software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our clients by leveraging deep expertise, advanced technologies, and delivery excellence.We are currently seeking a senior software quality assurance specialist to join our...
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Kuala Lumpur, Kuala Lumpur, Malaysia Nezda Global Full timeAs a Quality Assurance Professional with RestAPI Knowledge at Nezda Global, you will play a critical role in ensuring the highest quality release delivery. We are looking for an individual with a strong analytical mindset and excellent communication skills.Key Responsibilities:Working closely with the development/product team to understand business...
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Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full timeWe are looking for an Underwriting Quality Assurance Professional to join our team at Zurich Australian Insurance Ltd. This role offers the opportunity to work in a dynamic environment and contribute to the development and management of underwriting quality and governance processes.AccountabilitiesPerform moderate to complex job duties and responsibilities...
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Quality Assurance Expert
20 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full timeJob OverviewWe are seeking a seasoned Quality Assurance Expert to join our team in Damansara office. This key role will provide support to Operational teams and insight on the outcomes of quality and controls aligned to FNZ's Quality Framework.This position supports the team through providing data on training, process, knowledge and control gaps, ensuring...
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Quality Assurance and Governance Head
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full timeResponsibilities and RequirementsThe Quality Assurance Manager will be responsible for managing all aspects of planning, developing, and executing quality assurance fieldwork, programs, and initiatives. This includes driving and facilitating division-wide quality assurance self-assessment exercises for all IT pillars, including regional entities.Main...
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Quality Assurance Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Etiqa Insurance and Takaful Full timeWe are seeking a Quality Assurance Lead - Data Management to join our team at Etiqa Insurance and Takaful. This role offers an exciting opportunity to drive excellence in data management and quality.Key ResponsibilitiesYou will be responsible for:Developing and implementing data quality frameworks and policies.Liaising with cross-functional teams to ensure...
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Quality Assurance Lead
5 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Etiqa Insurance and Takaful Full timeAbout the RoleWe are seeking an experienced Data Quality professional to join our team at Etiqa Insurance and Takaful. The successful candidate will have a strong background in data quality assurance and a proven track record of improving data accuracy and consistency.The ideal candidate will have excellent analytical skills, attention to detail, and the...
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Quality Assurance Specialist
24 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full timeJob DescriptionWe are searching for a Quality Assurance Specialist to join our growing Damansara office. This is a key role providing support to our Operational teams, as well as insight on the outcomes of quality and controls aligned to FNZ's Quality Framework.As a Quality Assurance expert, this role supports the team through providing data on training,...
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Kuala Lumpur, Kuala Lumpur, Malaysia Maybank Investment Banking Group Full timeKey ResponsibilitiesAs Lead, Financial Services Quality Assurance, you will be responsible for overseeing the quality assurance activities of our Business Monitoring and Review function. Your key responsibilities will include:Supervising quality assurance activities in areas such as anti-bribery and corruption, data protection, and financial...
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Software Quality Assurance Professional
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MIGSO-PCUBED Full timeJob DescriptionWe are seeking a highly skilled Software Quality Assurance Professional to join our team at MIGSO-PCUBED. The ideal candidate will have experience in software testing, with a focus on ServiceNow applications.The successful candidate will be responsible for developing and executing detailed test plans, test cases, and test scripts for...
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Quality Assurance Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full timeQuality Assurance Manager (Group Technology)The Quality Assurance Manager who will be reporting to the Head of Process & Governance, under the Group Technology Division, is responsible to conduct independent assessment in the identified IT process area(s) and to recommend solutions with a goal to work towards achieving higher compliance level, improve...