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Executive Sales Assistant

1 week ago

Shah Alam, Selangor, Malaysia HPMT INDUSTRIES Full time
About the Role
The Sales Support Executive is responsible for coordinating sales activities, monitoring promotions, preparing reports, and handling pricing or claim-related tasks to enhance sales efficiency and customer satisfaction.

Responsibilities
- Customer Support & Operation:
  - Assist the Sales Operation Assistance Manager in ensuring efficient sales operations and process improvements.
  - Work closely with AMs and RSMs to coordinate and provide operational support for customer sales activities.
  - Coordinate with internal teams to ensure smooth order processing, deliveries, and after-sales service.
  - Prepare price proposals and quotations based on customer requirements.

- Sales Strategy & Promotion Management:
  - Support the execution, tracking, and monitoring of sales strategies and promotional campaigns.
  - Gather and analyse sales data to identify trends and performance insights.
  - Prepare reports on promotional impact and provide feedback to the sales team.

- Claims Management:
  - Collaborate with the Quality Assurance (QA) and Sales Administration teams to manage and resolve customer claims.
  - Ensure that the claims management process meets both the company's standards and the customer's expectations.

Requirements
- Bachelor's degree in Business, Marketing, or any related field.
- 1-2 years of working experience in a sales role, preferably within a customer-focused environment.
- Prior experiences in account management or sales support roles are an advantage.