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Sales Operations Assistant

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia FEIKEN Bearing Full time

About the Role

This Sales Operations role involves processing orders, maintaining records, and supporting sales teams. You will be hands-on with sales operations and customer communication.

Key Responsibilities

  • Receiving and processing purchase orders to ensure timely delivery.
  • Verifying orders for accuracy, including customer information and payment details.
  • Responding to customer inquiries via phone or email to resolve queries and obtain missing information.
  • Maintaining up-to-date sales and customer records to inform business decisions.
  • Compiling monthly sales reports to track performance and identify areas for improvement.
  • Collaborating with internal teams to expedite order fulfillment.
  • Directing customer feedback to relevant departments to drive improvements.
  • Identifying new product opportunities to expand our offerings.
  • Providing administrative support to the sales department as needed.

Requirements

  • A high school diploma or equivalent is required; a degree in business administration or related field is preferred.
  • Previous experience in sales administration or similar role is essential.
  • Excellent interpersonal and customer service skills are crucial for success.
  • Familiarity with industry software such as HubSpot CMR, Freshsales, or similar is a plus.
  • Advanced knowledge of administrative recordkeeping is necessary.
  • Familiarity with sales reports and sales records is important.
  • Proficiency with word processing and spreadsheet software is required.
  • Strong written and verbal communication skills are essential.