Service Delivery Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time
Key Responsibilities
  • Deliver world-class customer service via telephone.
  • Provide a polite, professional, and accurate response.
  • Manage customer's expectations and display ownership for customer's requests.
  • Liaise with appropriate departments to resolve issues brought up by customers.
  • Keep up-to-date on new or enhanced products/services in order to maintain a high level of quality service to customers.
  • Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate.


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