Operations Team Lead
6 days ago
The Ranger Operations Specialist plays a vital role in overseeing the effective management of day-to-day operations and workforce resources for Intellect's helpline and crisis intervention services.
Key Responsibilities- Lead a team of helpline and crisis intervention supervisors, ensuring effective performance and adherence to operational standards.
- Provide ongoing guidance and support to supervisors and rangers to ensure consistent, high-quality service delivery.
- Develop, implement and monitor key performance indicators to assess service quality and staff performance in line with organisational goals.
- Conduct Root Cause Analyses (RCA) to investigate incidents of non-compliance, unresponsiveness or other behaviour concerns, and develop actionable improvement plans.
The Ranger Operations Specialist will establish and manage daily rostering of supervisors and rangers to ensure proper shift coverage for 24/7 global operations, while adhering to regional labor laws and organisational guidelines.
Service Delivery and Crisis SupportThis role ensures that helpline and crisis intervention services are provided in a timely and professional manner, meeting the needs of clients.
The Ranger Operations Specialist acts as a point of escalation for complex or high-risk crisis cases to offer strategic guidance and support, while being prepared to step in and directly manage escalated helpline calls, manager support helpline and crisis intervention requests, assessments, deployments as needed.
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Sales Operations Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeAt BID Operations, we're seeking a highly skilled Sales Operations Specialist to join our team. This role requires attention to detail and strong problem-solving skills.Key Responsibilities:Documentation ManagementManage sales and client-related releases/documents, ensuring they are stored correctly and easily accessible.Implement checklists, standard...
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Sales Operations Associate
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeBID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia3 days ago Be among the first 25 applicantsThe role requires a high level of attention to detail and problem-solving skills. The individual will be expected to provide efficient and proactive support to ensure smooth operations, maintain communication with internal teams, and handle...
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Accounts Receivable Team Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full timeHi, we're Actabl.Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you Our mission is to empower the people that power hospitality. We're on a journey to provide better solutions for hotel companies as the world around us evolves and changes related to using technology,...
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Financial Operations Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full timeALICE - HOSPITALITY OPERATIONS PLATFORM We empower the people that power hospitality, providing better solutions for hotel companies. Our mission is to provide actionable insights, tools, and visibility to maximize profits in a rapidly evolving industry.Our Valued Behaviors:Start with People: Building relationships, earning trust, and having fun are...
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Operational Support Associate
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeBID Operations is looking for a talented Operational Support Associate to join our team. In this role, you will provide efficient and proactive support to ensure smooth operations, maintain communication with internal teams, and handle operational challenges effectively.Responsibilities:Documentation and Record-KeepingManage and organize sales and...
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FXD Operations Team Lead
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full timeAbout the RoleWe are seeking a seasoned operations professional to join our FXD Operations team as a Team Lead. The successful candidate will be responsible for managing a team of operations officers, overseeing process execution, and ensuring timely resolution of customer queries.The ideal candidate will have a strong background in banking operations,...
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IT Operations Team Lead
12 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full timeWe are seeking an IT Service Desk Team Manager to join our team at Getronics. The successful candidate will have a passion for delivering exceptional service and possess excellent leadership, communication, and interpersonal skills.Job DescriptionThis role involves leading and managing the IT Service Desk team, providing guidance and support to ensure...
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Banking Operations Team Lead
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia StashAway Full timeAs a Banking Operations Team Lead, you will play a pivotal role within our Operations team, working closely with the wider Operations team as well as the Client Services, Technology, Product Teams and other teams, to ensure transaction processing, compliance with regulatory requirements, operations efficiency and unparalleled client experience.The Banking...
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Campaign Optimization Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeAt BID Operations, we believe that digital marketing should be a catalyst for business growth. As a Paid Advertising Manager, you will have the unique opportunity to craft and execute comprehensive paid advertising campaigns that drive real results for our clients. With your expertise in programmatic media, paid advertising, and performance marketing, you...
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IT Operations Team Lead
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeJob RequirementsTo be successful in this role, you will need to have:A degree in information technology or computer science, or a related field.At least 5 years of experience in IT management, with a focus on network and server management, cybersecurity, and IT compliance.Previous experience of leading an operations management team within an IT...
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Banking Operations Team Lead
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeJob SummaryWe are seeking a highly skilled Banking Operations Team Lead to join our team at Commerz Global Service Solutions. This is an exciting opportunity for a motivated individual who wants to take on a challenging role in managing a team of professionals.About the RoleThe successful candidate will be responsible for managing a team of Loan...
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Marine Operations Director
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia RINA Piraeus Team Full timeJob DescriptionRINA Piraeus Team is seeking a Marine Operations Director to join its office in Kuala Lumpur, Malaysia. As a key member of the South Asia Pacific Division, this role requires a balance of technical expertise, leadership, and operational management to ensure compliance with international maritime regulations and the achievement of quality,...
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Banking Operations Team Lead
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia StashAway Full timeAs a Banking Operations Team Lead, you will play a pivotal role within our Operations team, working closely with the wider Operations team as well as the Client Services, Technology, Product Teams and other teams, to ensure transaction processing, compliance with regulatory requirements, operations efficiency and unparalleled client experience.The Banking...
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Trading Operations Team Lead
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia oilandgasjobsearch Full timeJob Description:The Trading Operations team sits within Supply Trading & Shipping and is responsible for supporting the trading business. Operations have a key role to play in ensuring that the front to back process runs smoothly, technical expertise is provided, and that valuable data and information is collected, entered and forwarded in a timely manner in...
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Operations Team Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Koppiku Full timeKoppiku is a dynamic coffee store chain seeking a highly skilled Operations Executive to join our team. The ideal candidate will have strong leadership skills, excellent communication abilities, and the capacity to drive business growth through operational excellence.About the RoleThis exciting opportunity involves overseeing the daily operations of our...
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Senior Product Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full timeHospitality Industry Expertise RequiredWe are looking for a highly analytical and structured individual with experience in managing projects and motivating teams/individuals. The ideal candidate will have a strong background in consumer product experience, with a history of managing projects that facilitate or enhance customer experiences.In this role, you...
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Finance Operations Team Lead
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full timeFinance Operations Team Lead - ShopeePayShopee Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJob DescriptionOverseeing the entire Finance Operation team and to lead a team of 6-8 individuals ensuring that the standards of reporting and reconciliation is met.Work closely with the Finance team to ensure accurate financial reporting.Able to analyze...
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Corporate Practice Lead APAC
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TEAM LEWIS Full timeAbout the OpportunityWe are seeking an experienced corporate communications professional to lead our corporate practice in APAC. The ideal candidate will have a proven track record of growing teams and winning major accounts.You will work closely with our senior leadership team to drive business objectives and contribute to the development of our corporate...
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Operations Team Lead
15 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Funding Societies Pte Ltd Full timeCompany OverviewFunding Societies Pte Ltd is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam.">Job DescriptionThis role oversees daily operations, improves and optimizes existing processes, ensures adherence to SOPs, and steps in as a backup for...
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Business Development Assistant
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeWe're seeking a Business Development Assistant to join our team at BID Operations. As a key member of our business development team, you will play a critical role in driving business growth and expanding our customer base.Responsibilities:Lead Management and CoordinationOrganize leads data from various sources, ensuring accurate entry into CRM systems or...