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Technical Support Professional

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

**About Us:**

SummitNext Technologies Sdn Bhd is a leading technology company that specializes in providing innovative solutions to businesses and individuals alike. We are committed to delivering exceptional customer service and building long-term relationships with our clients.

Why Join Our Team?

  • Our company culture values teamwork, innovation, and continuous learning.
  • We offer competitive salaries, bonuses, and benefits packages.
  • Our employees enjoy opportunities for career growth and professional development.
  • We prioritize employee well-being and offer flexible working arrangements.

Responsibilities:

  • Provide exceptional customer service through multiple channels, including phone, email, and live chat.
  • Respond to customer inquiries, resolve technical issues, and escalate complex problems to senior team members.
  • Collaborate with our sales team to provide pre-sales support and answer customer questions about our products and services.
  • Participate in ongoing training and development programs to enhance your technical knowledge and soft skills.

Requirements:

  • 2+ years of experience in a customer-facing role, preferably in a technical support environment.
  • Degree in Business Administration or related field.
  • Proficient in English and Sinhala language, with excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.