Technical Support Professional
6 days ago
**About Us:**
SummitNext Technologies Sdn Bhd is a leading technology company that specializes in providing innovative solutions to businesses and individuals alike. We are committed to delivering exceptional customer service and building long-term relationships with our clients.
Why Join Our Team?
- Our company culture values teamwork, innovation, and continuous learning.
- We offer competitive salaries, bonuses, and benefits packages.
- Our employees enjoy opportunities for career growth and professional development.
- We prioritize employee well-being and offer flexible working arrangements.
Responsibilities:
- Provide exceptional customer service through multiple channels, including phone, email, and live chat.
- Respond to customer inquiries, resolve technical issues, and escalate complex problems to senior team members.
- Collaborate with our sales team to provide pre-sales support and answer customer questions about our products and services.
- Participate in ongoing training and development programs to enhance your technical knowledge and soft skills.
Requirements:
- 2+ years of experience in a customer-facing role, preferably in a technical support environment.
- Degree in Business Administration or related field.
- Proficient in English and Sinhala language, with excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
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