Technical Support Technician

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

Cognizant's goal is to deliver value-driven solutions that meet the evolving needs of our clients.

About the Position

This role involves providing technical support to our clients in Malaysia. The successful candidate will have a strong background in computer hardware and software, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Troubleshoot hardware and software issues using advanced diagnostic techniques.
  • Implement solutions to improve system efficiency and reduce downtime.
  • Develop and maintain relationships with clients to ensure long-term satisfaction.
  • Participate in ongoing training and professional development to stay current with industry trends.
Requirements
  • Strong technical expertise in computer hardware and software.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Good written and verbal communication skills.


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