Technical Support Technician
6 days ago
Cognizant's goal is to deliver value-driven solutions that meet the evolving needs of our clients.
About the PositionThis role involves providing technical support to our clients in Malaysia. The successful candidate will have a strong background in computer hardware and software, excellent communication skills, and a passion for delivering exceptional customer service.
Key Responsibilities- Troubleshoot hardware and software issues using advanced diagnostic techniques.
- Implement solutions to improve system efficiency and reduce downtime.
- Develop and maintain relationships with clients to ensure long-term satisfaction.
- Participate in ongoing training and professional development to stay current with industry trends.
- Strong technical expertise in computer hardware and software.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Good written and verbal communication skills.
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