Technical Support Technician

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Qinetics Solutions Sdn Bhd Full time

Job Description

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Qinetics Solutions Sdn Bhd is looking for a skilled IT Helpdesk Support to join our team. The successful candidate will be responsible for managing tickets, escalating issues, compiling reports, and communicating with customers.

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Main Responsibilities

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  • Manage and respond to customer inquiries in a professional and timely manner.\
  • Elevate complex technical issues to the Level 2 support team for resolution.\
  • Prepare and submit claim reports to ensure accuracy and completeness.\
  • Maintain accurate records of customer interactions and issue resolutions.\
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Requirements

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  • Bachelor's degree in Computer Science or related field.\
  • Strong problem-solving and analytical skills.\
  • Effective communication and teamwork skills.\
  • Knowledge of IT equipment and software applications.\
  • Ability to work under pressure and meet deadlines.\


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