Technical Support Technician
5 days ago
Job Description
\Qinetics Solutions Sdn Bhd is looking for a skilled IT Helpdesk Support to join our team. The successful candidate will be responsible for managing tickets, escalating issues, compiling reports, and communicating with customers.
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Main Responsibilities
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- Manage and respond to customer inquiries in a professional and timely manner.\
- Elevate complex technical issues to the Level 2 support team for resolution.\
- Prepare and submit claim reports to ensure accuracy and completeness.\
- Maintain accurate records of customer interactions and issue resolutions.\
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Requirements
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- Bachelor's degree in Computer Science or related field.\
- Strong problem-solving and analytical skills.\
- Effective communication and teamwork skills.\
- Knowledge of IT equipment and software applications.\
- Ability to work under pressure and meet deadlines.\
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