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Customer Service Representative

1 week ago

Selayang Municipal Council, Malaysia AEON Credit Service (M) Berhad Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at AEON Credit Service (M) Berhad. As a key member of our Contact Center Operations, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

Your primary responsibilities will include:

  • Responding to customer requests via email, web chat, social media ticketing, and phone calls
  • Working closely with the Contact Center Department to ensure seamless communication and issue resolution
  • Analyzing and reviewing customer feedback to identify areas for process improvement
  • Communicating effectively with customers and colleagues to ensure excellent service delivery

To succeed in this role, you will need to possess strong analytical skills, excellent communication abilities, and the ability to work well under pressure. If you have a passion for delivering exceptional customer service and are looking for a challenging opportunity, please apply today