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Global Services Director

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia United Nations Development Programme Full time

Director, Global Shared Services Centre

The Visionary Leader for the Global Shared Services Centre will be responsible for driving the vision, management, and oversight of the service centre. This role requires a strong leader who can provide quality assurance and unifying leadership for all shared services, ensuring responsiveness of services and client satisfaction.

Key Responsibilities:

  • Strategic Leadership: Directs and oversees coordinated management transactions services delivered from GSSC to UNDP and external clients.
  • Performance Management: Ensures that GSSC delivers services against set performance targets, articulates a clear client services model, and secures service level agreements with clients.
  • Operations Management: Ensures efficient and effective operations at the GSSC, leading an integration and coordination team to identify business process reengineering opportunities and streamline services.
  • Financial Sustainability: Ensures the financial sustainability of the GSSC, overseeing the implementation of financial sustainability initiatives and managing client strategies to ensure GSSC financial sustainability.
  • Knowledge Management: Leads knowledge management and innovation, encouraging knowledge creation and management, establishing and maintaining knowledge and innovation partnerships.

About You:

We are seeking a highly experienced professional with a strong background in management, including experience in leading diverse and remotely situated teams, client relationship management, data analysis, and organizational change management. The ideal candidate will have a solid track record of experience leading one or more of the following management areas: finance, human resources, and procurement. Fluency in English is a requirement.

What We Offer:

UNDP offers a competitive salary range of $100,000 - $140,000 per annum, depending on location and experience. In addition to a comprehensive benefits package, you will also have access to ongoing training and development opportunities.

Join Our Team:

As a visionary leader, you will play a critical role in shaping the future of the Global Shared Services Centre. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.