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Business Operations Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly Full time

This role is a fantastic opportunity to support clients and jobseekers in their daily inquiries. As a Business Operations Specialist, you will be the first point of contact for many customers, ensuring their experience on our platform is seamless and enjoyable.

Key Responsibilities
  • Contact Center Support: Handle inbound calls from clients and jobseekers regarding various issues, such as job postings, account problems, and platform navigation.
  • Email Support: Respond promptly and professionally to emails, guaranteeing clear and effective communication with clients.
  • Troubleshooting and Guidance: Provide assistance to clients using our platform, ensuring they have a smooth experience.
Job Requirements

Experience:

  • A minimum of 0-1 year of experience in customer support, client servicing, or a related field.

Skills:

  • Excellent communication skills (both written and verbal).
  • Able to handle customer inquiries professionally and empathetically.
  • Strong problem-solving and multitasking abilities.
  • Familiarity with CRM systems and email-handling tools is a plus.

Language:

  • Proficiency in English (both spoken and written).
  • Able to speak Mandarin is a plus.
Why Work with Us?
  • Be part of a dynamic team in a fast-paced environment.
  • Opportunity to make a direct impact on clients' experiences.
  • Career development and learning opportunities in operations and customer success.
Company Benefits

We value our employees' happiness and well-being, providing perks like music at work, rewards for high performers, smart casual dress code, employee wellness programs, and employee engagement activities.

Our office is conveniently located near public transportation, making it easy for you to get to work.