Service Delivery Director

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time
Job Description

The Service Delivery Manager plays a crucial role in delivering exceptional client experiences and driving business growth. This individual will be responsible for overseeing the delivery of services to key clients, ensuring that their needs are met and exceeded.

Key responsibilities include:

  • SLA and KPI compliance: Ensure FNZ's adherence to agreed SLAs and KPIs
  • Client Governance: Chair client KPI reporting and attend all key FNZ and client forums
  • Platform Incident & Problem Management: Oversight and control of Incident and Problem Management
  • Gateway Management: Ensuring appropriate internal and client communication channels across service teams and provide reporting to internal stakeholders

The ideal candidate will have a strong understanding of financial platform technologies, infrastructure, operational processes, and application support functions. They will also need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment.



  • Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

    Our TeamWe are a dynamic team of professionals who are passionate about delivering high-quality services to our clients.We are seeking a Technology Delivery Director to lead our Infrastructure Services team, driving the delivery of high-quality services to our clients.Responsibilities include managing service operations, ensuring timely delivery of projects,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    As Director of Policy Servicing and Delivery, you will be responsible for leading the development and implementation of operational strategies to improve customer experience and service quality. You will collaborate with cross-functional teams to drive process improvements and enhance the overall customer experience.About UsPrudential Hong Kong Limited is a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia PERSOLKELLY Full time

    Job DescriptionWe are seeking a highly skilled Software Delivery Director to lead our project delivery team.The successful candidate will be responsible for managing large-scale software delivery projects in the Telecommunications industry, with a focus on customer satisfaction and contract compliance.Manage cross-functional teams to ensure efficient project...


  • Kuala Lumpur, Kuala Lumpur, Malaysia NCR Atleos Full time

    About This RoleWe are seeking an experienced Service Business Leader to oversee the delivery of Field Services Work in Southeast Asia. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing high-performing teams.Key Responsibilities:Achieve Financial Objectives: Manage a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF Full time

    Are you passionate about providing excellent business and digital services to the Asia Pacific region? Do you want to work with passionate teams and drive project success? If yes, then join BASF as Senior Manager, Service Delivery Optimization, Finance.As Senior Manager, Service Delivery Optimization, Finance, you will be responsible for leading and managing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full time

    Job Title: Director of Financial ServicesWe are seeking an experienced Director of Financial Services to lead our transaction banking team. As a key member of our organization, you will be responsible for defining key business segments and prioritizing customer needs.Key Responsibilities:Business Development: Identify new business opportunities and develop...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    Finance Operations DirectorThe Senior Manager, Service Delivery Optimization, Finance is responsible for providing coordination and support to Vice President in strategic initiatives. The incumbent will assist in developing and executing business strategies and plans, conduct research and analysis to support decision-making processes, and prepare reports,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Linnovate Partners Full time

    We are seeking a seasoned Fund Services Director to lead our Fund Services team at Linnovate Partners.Key Responsibilities:Drive exceptional service delivery, manage client relationships, and oversee the day-to-day operations of our fund services business.Develop and implement service delivery strategies to meet client needs and business objectives.Foster...


  • Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time

    As a Financial Technology Services Director, you will play a crucial role in delivering exceptional service to our clients. Your primary responsibility will be to oversee the day-to-day management of key named clients, ensuring their expectations are met on key performance indicator reporting, meeting actions, and availability.You will work closely with the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time

    The Service Delivery Manager has primary responsibility for providing senior client management support, incorporating service delivery oversight with key named client(s) on a day to day basis. The Service Delivery Manager promotes a service of excellence by ensuring client expectations on key performance indicator reporting, meeting actions and availability...


  • Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time

    Service Delivery ManagerFNZ Group Kuala Lumpur, MalaysiaPosted: 13 days ago Type: Permanent Salary: CompetitiveThe Service Delivery Manager has primary responsibility for providing senior client management support, incorporating service delivery oversight with key named client(s) on a day to day basis. The Service Delivery Manager promotes a service of...

  • Operations Director

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia MUFG Investor Services Full time

    We are seeking a highly experienced individual to join our operations team as a director of private equity operations. In this role, you will be responsible for managing fund accounting teams and providing full range of services to private equity and real estate clients.Your primary goal will be to ensure seamless service delivery to clients and timely...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Syneos Health, Inc. Full time

    About the RoleWe are seeking a highly experienced Senior Project Delivery Director to lead our project delivery operations. As a key member of our team, you will be responsible for ensuring the successful delivery of projects across various therapeutic areas.Key Responsibilities:Lead cross-functional teams to deliver projects on time, within budget, and to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nutanix Full time

    Hungry, Humble, Honest, with Heart.The OpportunityA successful candidate in this role will be responsible for managing the Professional Services Delivery functions across major parts of ASEAN running a team of Technical Account Managers, Consultants and/or Residents. Reporting to South East Asia, Taiwan, HK and Korea (SEATHK) SDL, this role will have...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nutanix Full time

    Hungry, Humble, Honest, with Heart.The OpportunityA successful candidate in this role will be responsible for managing the Professional Services Delivery functions across major parts of ASEAN running a team of Technical Account Managers, Consultants and/or Residents. Reporting to South East Asia, Taiwan, HK and Korea (SEATHK) SDL, this role will have...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nutanix Full time

    Job OverviewWe are seeking a highly experienced professional to lead our Professional Services Delivery functions across major parts of ASEAN.This role involves managing a team of Technical Account Managers, Consultants and/or Residents, ensuring customer delivery and revenue management responsibilities for the assigned region and line of business within the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Proxymity Full time

    We are seeking a highly skilled Global Securities Services Operations Director to join our core Operations team in Kuala Lumpur.In this role, you will be responsible for overseeing the delivery and support of first-class operational execution and client support through the Proxymity platform and ancillary systems and processes.About Our Ideal Candidate3+...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Adventus Pte Ltd Full time

    Job DescriptionAs an IT Service Delivery Manager at Adventus Pte Ltd, you will be responsible for overseeing the delivery of IT services to clients. This involves ensuring high-quality and timely support, coordinating with internal IT teams and Business Units to resolve client issues, and monitoring service performance and client satisfaction.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    About UsAEON Credit Service (M) Berhad is a reputable financial institution that offers a range of financial services to individuals and businesses. We are committed to providing excellent customer service and maintaining the highest standards of integrity and security.We are seeking a highly experienced and skilled Director of Cybersecurity Operations to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time

    Job DescriptionWe are seeking an IT Service Delivery Manager to join our team. As an IT Service Delivery Manager, you will be responsible for ensuring the successful delivery of IT services to our customers.Key ResponsibilitiesService Delivery• Ensure timely delivery of IT services, working closely with stakeholders to identify and mitigate...