Technical Account Management Lead

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia MVC Resources Full time
Job Description

We are seeking a skilled and results-driven professional to fill the role of Technical Account Management Lead. As a key member of our team, you will be responsible for managing multiple customer accounts and driving business growth through effective customer engagement.

Main Objectives
  • Build and nurture strong, long-lasting relationships with key customers, addressing their technical concerns and delivering regular project updates.
  • Develop and deliver customer training materials and documentation to ensure smooth onboarding and successful product adoption.
  • Conduct training sessions and workshops, empowering customers to fully leverage the product.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in customer success, implementation, or technical account management.
  • Exceptional communication skills & consultative to engage effectively with both technical and non-technical stakeholders.


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