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Cloud Solutions Engineer
2 months ago
At TIME Cloud Services, we are committed to delivering top-notch cloud solutions and services to our clients. Our Cloud Support Engineers play a crucial role in ensuring the availability and reliability of our cloud services 24/7. We are looking for dynamic individuals who are passionate about cloud technologies and eager to grow their careers in this fast-paced industry.
Your Responsibilities:- Provide Technical Support: Offer expert technical assistance to TIME Cloud customers, addressing their queries and resolving issues in a timely and efficient manner.
- Monitor and Report: Proactively monitor cloud services and report to customers on applicable solutions, ensuring they are informed and up-to-date on the latest developments.
- Coordinate with Teams: Collaborate with L3 Support, Engineering Team, and Principal to steward Incident and Service requests, ensuring seamless communication and resolution.
- Perform Cloud Managed Services: Execute tasks related to cloud managed services, including provisioning, maintenance, and decommissioning of cloud services.
- Participate in Cloud Operations: Engage in the cloud operation lifecycle, including provisioning, maintenance, and decommissioning of cloud services.
- Review and Revise SOPs: Participate in reviewing, revising, and recommending Standard Operating Procedures (SOPs) to optimize cloud operations efficiency.
- Strong Interest in Cloud Technologies: Demonstrate a keen interest in learning cloud technologies and its ecosystem.
- Develop System Platform Skillset: Show a willingness to develop system platform skillset.
- Reliability and Communication Skills: Possess reliability and overall good communication skills.
- Logical Thinking and Problem-Solving: Exhibit well-developed logical thinking capabilities to investigate and steward cases.
- Shift Schedule and English Proficiency: Be able to work in a shift schedule and possess excellent written and spoken English.
- Education and Experience: Possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/Electrical), Computer Science, Information Technology, or equivalent.
- System Platform and Security Knowledge: Have experience or knowledge in System Platform, Security, Hyper Converge, or Virtualization technology.
- Hyperscaler Experience: Have experience or knowledge in any of the current Hyperscalers such as AWS, Google Cloud, Azure, Huawei Cloud, or Ali Cloud.
- OpenStack and VMware Experience: Have experience or knowledge in OpenStack & VMware.
- Software Defined Networking and Containerization Experience: Have experience or knowledge in Software Defined Networking (SDN), Network Function Virtualization (NFV), Software Defined Storage (SDS), & Containerization Technology.
- Fresh Graduates Welcome: Fresh graduates are encouraged to apply.
- Cool and Innovative Working Environment: Enjoy a cool and innovative working environment.
- Smart Casual Dress Code: We are too cool for ties. Smart casual is our game.
- Employee Well-being: We care about you and your families' health and well-being.
- Learning and Growth Opportunities: Enjoy learning and growth opportunities.
- Fun Perks: We have an indoor slide and a cafe. How fun is that?
- Free Car Park: Free car park within company compound.
