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Telemarketing and Sales Professional

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia BIG BERRY CONSULTING SDN BHD Full time
Job Description

The Customer Service/Telemarketing Executive will be responsible for making outbound calls to potential customers, generating leads, and promoting our services to meet sales targets.

This role requires strong communication skills, problem-solving abilities, and attention to detail to manage customer interactions efficiently and effectively.

The ideal candidate will have a friendly, positive attitude with a commitment to delivering exceptional customer service.

Key Responsibilities
  1. Client Inquiries: Respond promptly to client inquiries via phone, email, or live chat regarding training programs, schedules, fees, and services.
  2. Lead Generation: Initiate calls to potential customers from provided leads or databases to introduce services and provide detailed and accurate information about training courses and programs.
  3. Registration Support: Support clients in the registration process, guide them through the enrollment system, and address any issues with course sign-ups or payments.
  4. Sales and Marketing: Persuasively sell products or services over the phone, aiming to close sales or schedule follow-up appointments.
  5. Customer Service: Handle customer complaints or concerns in a professional and empathetic manner. Resolve issues or escalate to appropriate departments when necessary.