IT Service Management Specialist
5 days ago
Allianz Services is a business segment of Allianz Group, a leading insurer and asset manager. It has combined various businesses from different parent companies to become a single entity.
The company runs service delivery operations in several countries and operates consulting hubs globally with a large workforce.
This role ensures the resilience and efficiency of IT services in Allianz entities, contributing to the stability and continuity of business operations.
Key Responsibilities:
- Manage and resolve incidents, coordinating with support teams.
- Ensure timely incident resolution, updating stakeholders on status and progress.
- Evaluate and coordinate major incidents, ensuring efficient escalation and resolution processes.
- Responsible for Incident Management of Core Insurance Platforms.
Continuous Process Improvement:
- Collaborate with the CPI team to identify and implement improvements in incident and problem management processes.
- Analyse recurring incidents to develop strategies for reduction and prevention.
IT Audit and User Access Reviews:
- Conduct regular IT audits to ensure compliance with internal policies and regulatory requirements.
- Review user access permissions and ensure appropriate access controls are in place.
IT Service Continuity Management:
- Develop, review, and update ITSCM strategies and processes.
- Establish and manage the annual Disaster Recovery test calendar.
- Evaluate, approve, and report on Disaster Recovery concepts, plans, and tests.
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