IT Service Management Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full time

Allianz Services is a business segment of Allianz Group, a leading insurer and asset manager. It has combined various businesses from different parent companies to become a single entity.

The company runs service delivery operations in several countries and operates consulting hubs globally with a large workforce.

This role ensures the resilience and efficiency of IT services in Allianz entities, contributing to the stability and continuity of business operations.

Key Responsibilities:

  1. Manage and resolve incidents, coordinating with support teams.
  2. Ensure timely incident resolution, updating stakeholders on status and progress.
  3. Evaluate and coordinate major incidents, ensuring efficient escalation and resolution processes.
  4. Responsible for Incident Management of Core Insurance Platforms.

Continuous Process Improvement:

  1. Collaborate with the CPI team to identify and implement improvements in incident and problem management processes.
  2. Analyse recurring incidents to develop strategies for reduction and prevention.

IT Audit and User Access Reviews:

  1. Conduct regular IT audits to ensure compliance with internal policies and regulatory requirements.
  2. Review user access permissions and ensure appropriate access controls are in place.

IT Service Continuity Management:

  1. Develop, review, and update ITSCM strategies and processes.
  2. Establish and manage the annual Disaster Recovery test calendar.
  3. Evaluate, approve, and report on Disaster Recovery concepts, plans, and tests.


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