Booking Fulfillment Coordinator

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Klook Remote Work Freelance Full time
About Klook

We are Asia's leading platform for experiences and travel services. Our mission is to bring the world closer together through shared moments of joy.

Founded in 2014 by three avid travelers, we inspire and enable over half a million curated quality experiences every year, ranging from iconic attractions to paragliding adventures.

We believe that our employees are the key to success. That's why we're dedicated to creating a welcoming and supportive culture where everyone belongs.

Job Description:

  • Handles and resolves booking-related issues and queries based on company policies and procedures.
  • Liaises with internal departments and external merchants to fulfill booking amendments and refunds.
  • Enters, updates, and maintains accurate information of all interactions, transactions, comments, and complaints in our system.
  • Maintains a positive, empathetic, and professional attitude towards customers and merchants.

Requirements:

  • Proficient in both Chinese Mandarin and English (verbal and written) as you will be handling merchants from China.
  • Previous experience in customer service is an added advantage.
  • Possess a problem-solving mindset to proactively find solutions for booking-related issues.
  • Good team player to work collaboratively in a team environment.


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