Booking Support Professional

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Klook Remote Work Freelance Full time
Join Our Team

We're a global company with a local touch.

Our team is comprised of passionate individuals who share a love for travel and experiences.

As a Booking Support Professional, you'll play a critical role in ensuring seamless booking experiences for our customers.

Responsibilities:

  • Resolves booking-related issues and queries based on company policies and procedures.
  • Liaises with internal departments and external merchants to fulfill booking amendments and refunds.
  • Enters, updates, and maintains accurate information of all interactions, transactions, comments, and complaints in our system.

Requirements:

  • Proficient in both Chinese Mandarin and English (verbal and written).
  • Previous experience in customer service is an added advantage.
  • Possess a problem-solving mindset to proactively find solutions for booking-related issues.


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