IT Support Professional

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

About Hyva Group

Hyva Group is a pioneering company in the transport solutions sector, offering innovative and efficient products for commercial vehicles and environmental services. Founded in 1979, the company has grown to become a global leader with operations in over 110 countries and a team of over 3,500 employees.

The company's commitment to development, production, marketing, and distribution of high-quality components has earned it a reputation as a trusted partner in the industry. Its products are used across various sectors, including transport, construction, mining, materials handling, and environmental services.

About the Role

As an IT Support Professional in our Regional Hub / Shared Services Centre in Kuala Lumpur, you will play a vital role in providing first-level technical support to end-users and ensuring the smooth operation of IT services. This involves troubleshooting hardware and software issues, managing service requests, and escalating complex problems to higher-level support.

Your key responsibilities will include:

  • Investigating incoming IT-related incident tickets, remote support, and solving incidents
  • Fulfilling IT-related service requests, such as creating user accounts
  • Supporting users via call, chat, email, and ticketing tools
  • Creating and updating knowledge base articles

You will be collaborating with various stakeholders across the business, including Global functions teams in Netherlands and other parts of the world.

Requirements

To be successful in this role, you will have:

  • 2-3 years of relevant IT working experience in Service Desk/Technical Support
  • Basic IT knowledge in Windows OS, Microsoft Office, Android, iOS, and common software applications
  • Possesses troubleshooting, problem-solving, and strong analytical skills
  • Possesses excellent communication and interpersonal skills
  • Customer service driven, culturally sensitive, has patience, understands the importance of confidentiality and business privacy

Nice To Have

ITIL certified – v4 foundation would be an asset

Language

  • Good written and spoken English
  • A proficiency in Japanese, Korean, and/or Thai as well as other Asian languages will be an added advantage

Qualification/Education

SPM/Diploma/Bachelor's Degree in Information Technology/Computer Science, or a related field (or equivalent work experience)

About You

We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability, etc.



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