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Club Assistant Manager

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia PREMIERE HOTEL KLANG Full time

Job Overview:

The Elite Member Experience Specialist is responsible for delivering an exceptional member experience to our elite guests. This role involves managing and coordinating all aspects of their journey, from pre-arrival to post-stay feedback mechanisms.

Candidate Profile:

To be successful in this role, you will need a high school diploma or equivalent and at least 2 years of experience in guest services, front desk, or a related field. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major can also be considered.

Key Responsibilities:

  • Maintain high standards of service quality and meet the expectations of elite members.
  • Develop specific goals and plans to prioritize, organize, and accomplish work.
  • Handle complaints, settle disputes, and resolve grievances and conflicts.

Ensuring Exceptional Customer Service:

  • Provide services that exceed customer satisfaction and retention expectations.
  • Improve service by communicating and assisting individuals to understand guest needs.