Wellness Solutions Specialist

3 days ago


Petaling Jaya, Selangor, Malaysia Engage Life Full time
Role Overview:

As a Customer Success Specialist at Engage Life, you will play a critical role in delivering exceptional client experiences and driving business growth. You will be responsible for managing client relationships, developing and executing corporate wellness campaigns, and collaborating with internal departments to achieve business objectives.

Responsibilities:
  • Client Relationship Building: Build and maintain strong relationships with clients, understanding their needs and preferences.
  • Campaign Execution: Execute corporate wellness campaigns and events that align with clients' corporate wellness strategies.
  • Collaboration and Partnership: Work with internal departments to execute against client corporate wellness strategies, events, and campaigns.
  • Revenue Growth: Identify upsell and cross-sell opportunities to drive revenue growth and improve client satisfaction.
Requirements:
  • 1-2 years of experience in customer success, account management, or a client-facing role.
  • Strong problem-solving, communication, and relationship management skills.
  • Ability to analyze client data and develop action plans to improve retention.
  • Self-motivated with the ability to work independently and collaboratively.


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