Frontline Support Professional
5 days ago
As an Assistant Manager, Complaints Management, you will play a critical role in ensuring that customers receive exceptional service and that complaints are resolved efficiently.
The key responsibilities of this role include:
- Resolving complex complaints and enquiries involving legal, reputational and/or compliance matters, including those lodged at regulatory bodies such as Bank Negara Malaysia and the National Consumer Complaints Council.
- Developing and implementing effective strategies for complaint resolution, ensuring that customers receive prompt and satisfactory responses.
- Collaborating with other departments to obtain the required information and resolution for customer complaints and enquiries.
- Ensuring that all follow-up work is completed within the expected timeframe and that customers are updated accordingly.
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Frontline Support Expert
20 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hytechc Full timeFrontline Support ExpertWe are seeking a seasoned Frontline Support Expert to join our team at Hytech. In this role, you will serve as the primary point of contact for our customers, providing timely and effective solutions to their queries and concerns.Your expertise will enable you to navigate complex customer issues with ease, leveraging your strong...
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Frontline Support Specialist
20 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia RENN Asia Wellness Full timeWe are looking for a highly motivated Frontline Support Specialist to join our team at RENN Asia Wellness. As a key member of our team, you will be responsible for delivering exceptional customer service and supporting the daily operations of our wellness centre.Key ResponsibilitiesProvide excellent customer service to create a positive experience for all...
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Frontline Support Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia COURTS MALAYSIA Full timeRole DescriptionThe Customer Service Executive will be responsible for handling customer interactions, providing solutions, and ensuring customer satisfaction. The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key AccountabilitiesProvide direct advice and first-call...
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Customer Support Associate
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full timeBybit Job DescriptionWe are Bybit, a leading global cryptocurrency exchange established in 2018. Our mission is to provide a professional, smart, and intuitive trading experience.Key Responsibilities:Assist clients with inquiries via live chat or email, ensuring an excellent customer service experience.Be well-equipped with our platform/product, including...
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Premier Wealth Centre Professional
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Maybank Full timeKey ResponsibilitiesThe learning outlines are targeted for frontline and customer-facing roles. You will develop the expertise to advise clients on the most appropriate products and how best to invest their funds.
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Customer Service Professional
20 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hytechc Full timeCustomer Service ProfessionalWe are seeking a skilled Customer Service Professional to join our team at Hytech. As a key member of our front-line support team, you will play a critical role in delivering exceptional customer experiences.In this dynamic and fast-paced environment, you will have the opportunity to work with a variety of customers, respond to...
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IT Support Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full timeCompany OverviewHyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company's commitment to development, production, marketing, and distribution of components used in hydraulic loading and unloading systems on trucks and trailers has enabled its...
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IT Support Professional
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Malaysian Reinsurance Berhad Full timeMalaysian Reinsurance Berhad is seeking an experienced IT Support Professional to join our team. As a key member of our IT department, you will provide technical support and maintenance for our data warehouse system.Your responsibilities will include:Developing and managing job schedulers to ensure smooth execution of data workflows.Monitoring job schedulers...
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IT Support Professional
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Full timeAs a key member of the Global Technical Support Team at Hytech, you will be responsible for resolving complex technical issues related to our internal system or platform.About the Role:You will have two main components: directly handling and resolving support tickets, and as a back-up for Tier 1, Tier 2, and Tier 3 IT support Engineers.Key...
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Frontline Operations Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full timeRole OverviewThe Customer Service Specialist will play a vital role in delivering exceptional customer experiences at Bybit. This position requires a skilled and dedicated individual who can provide timely and accurate responses to client inquiries via live chat or email.Responsibilities:Respond to client inquiries in a timely and professional manner,...
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Revenue Expansion Lead
13 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full timeThe ideal candidate will possess a strong background in business development, sales, and client relationship management, with a proven track record of driving revenue growth and expansion.About Our Ideal CandidateWe seek a highly motivated and results-driven professional who can leverage their expertise to drive business growth and expansion at SG...
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Wealth Management Professional
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full timeJob OverviewThe Private Client Franchise at OCBC Bank is expanding, and we are seeking a Wealth Management Professional to join our team. As a key member of the franchise, you will be responsible for providing quality wealth advisory services and financial product recommendations to High Net Worth (HNW) Private Clients.Key ResponsibilitiesTo enhance...
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Financial Consultant Professional
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AFFIN Group Full timeAbout UsAFFIN Group is a leading financial institution that strives to always connect and engage with its customers, understand their changing needs and aspirations better.Our MissionWe continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a...
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Client Support Professional
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full timeClient Support ProfessionalAbout This OpportunityWe are seeking an experienced Client Support Professional to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met and exceeded.Key AccountabilitiesProvide proactive and reactive support to clients,...
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Client Support Professional
20 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full timeAbout the PositionWe are looking for a dedicated and results-driven Client Support Professional to join our customer support team at SummitNext Technologies Sdn Bhd. As a Client Support Professional, you will be responsible for providing exceptional service to our clients through various communication channels.Key Responsibilities:Respond to client inquiries...
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Technical Support Professional
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia HTC Global Services Full timeHTC Global Services is seeking a Technical Support Professional to provide technical support for our customers. The ideal candidate will have a strong background in IT support, including troubleshooting, problem-solving, and customer service. They will also be able to work effectively in shift-based 24x7 support environments, communicating and coordinating...
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Technical Support Professional
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Paessler AG Full timeAs a Technical Support Professional, you will be responsible for providing second-to-third level technical support to our global customers.Key Responsibilities• Provide technical assistance via ticket system, chat, phone, and remote online sessions.Collaborate with our software development team on third-level support tasks.Work closely with technical...
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Medical Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Full timeWe are seeking a skilled and dedicated Customer Service Executive to join our team at Telecontinent. As a key member of our customer service team, you will be responsible for handling customer inquiries and providing exceptional support to our clients.About the JobThis is an exciting opportunity to work in a dynamic environment where you will have the chance...
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Procurement Support Professional
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nezda Global Full timeProcurement Support RoleWe are seeking a Procurement Support Professional to join our team at Nezda Global. As a key member of our procurement team, you will be responsible for coordinating bids, managing customer requests, and supporting the client in the preparation and delivery of proposal documentation.The successful candidate will have a strong...
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Sales Support Professional
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hitachi Vantara Full timeAbout UsAt Hitachi Vantara, we're committed to empowering businesses to innovate and thrive in the digital age. Our data infrastructure solutions enable customers to focus on achieving their goals, while our team of experts provides pre-sales configuration support and maintains expert-level knowledge of our solutions.Job OverviewWe're seeking a highly...